John Briggs Email & Phone Number

Tampa, Florida, United States

Castle Rock, Colorado, United States

Tampa, FL, United States

Member of Avaya's GSS Proactive Support Team. Provide expert post-sales support of software and/or hardware systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Act as the SME for complex issues and is the internal representative in critical escalations.

Plans and directs technical sales systems/applications engineering activities in assigned area of responsibility. Provides the technical resources to optimize sales volume and to ensure customers have the maximum opportunity for successful applications through systems/applications engineering services. Provide coordination and technical expertise in the.

Updating an Avanced Applications course for Avaya's IP Office portfolio.

Working on a six month project at Peterson AFB.

Provide VoIP solutions and Network Administration to users at FOB Salerno in Afghanistan.

Technical Lead for Tier III IP Office engineering team handling customer escalations, team training and mentoring.

Designed, implemented, managed and supported installation / upgrade projects for Avaya SMB voice solutions from basic telephony requests through complex multi site VoIP requirements. Researched and implemented solutions to complex hardware and software issues to satisfy business requirements. Educated clients on the proper use and maintenance of their new.

Develop and manage relationships with Avaya Education partners, manage and deliver technical training for Avaya associates, business partners and customers. Course topics include IP Telephony, Converged Voice and Data systems. Serve as a subject matter expert in curriculum / courseware development and direct technical staff in developing and maintaining.

Technical training and support facilitator. Course topics include Customer Relationship Management (CRM) systems, Internet Call Center, IP Telephony, Converged Voice and Data systems. Served as a subject matter expert in curriculum / courseware development and maintained standard classroom computer builds for a diverse selection of technical training.

Technical Services Supervisor: Managed projects and personnel to support the 20% annual growth of Ford Credit's sub-prime business, Fairlane Credit. Translated corporate expansion plans into technical requirements to ensure the company's technical infrastructure capacity was adequate in the areas of network (LAN/WAN) bandwidth, desktop and laptop.

Contracted to Ford Motor Credit Company to coordinate customer projects and to assist in planning and implementing the Ford Motor Company's corporate Office Automation Solution. Developed standard Microsoft Windows Platform for desktop and laptop computers.

Worked on-site at the Coordinated Health Care (CHC) office as a network and database administrator. Responsible for: converting the network operating system from Novell to Lan Manager, linking the network to two IBM mainframes, creating and maintaining network user / system documentation, providing end user support of application software, and for.

Provided Ford Motor Company with on-line technical support for a variety of personal computer (PC) based applications, network applications, PC to mainframe communications, and Peer to Peer communications. Responsibilities also included installing and maintaining a 16 node token ring network.

Responsible for the verification of all hardware service calls placed by Ford Motor Company employees and dispatched by the Office Systems Control Center's (OSCC) help desk along with providing on-line second level technical support for a variety of personal computer based applications, network applications, and PC to mainframe communications.

Responsible for the installation, configuration, and maintenance of all data communications hardware products; install terminal coaxial cable and connectors to facilitate new terminal installations, perform initial investigation of terminal or PC problems, install basic PC hardware and software options and train users in the proper use of such.

Provided VHF, microwave, and cable voice and data transmission. Responsibilities included the operation and maintenance of numerous types of communications and mechanical equipment.

Bs, Electronics

As, Electronics

Education record