Nitin Kumar Email & Phone Number

India

Gurugram, Haryana, India

• Provided detailed status dashboards and supporting MIS Reports to meet client deadlines.• Involved in new client negotiations and contract preparation outlining the terms and conditions.• Supported the implementation of a 3rd party automation tool to reduce manual tasks, including QA testing, reporting bugs, outlining enhancement requests and template creation.• Created documentation to record GST reconciliation processes to support understanding and future enhancement opportunities.• Followed up with Airlines to obtain missing GST invoices. • Ensured customer account details were captured correctly to reduce the occurrence of errors.• Prepared and maintained detailed reporting, providing program insights and information to customers.• Liaised with client key contacts to support their requirements.• Established smooth internal & cross functional communication to resolve GST related issues in a timely & professional manner.• Trained new team members on associated tools and processes.

Gurugram, Haryana, India

• Prepared various MIS reports including outstanding statements, invoice status and collection projections.• Monitored accounts for non-payment or other irregularities and worked with internal teams to support the timely recovery of outstanding invoices.• Liaised with key client contacts to support issue resolution and escalations in a responsive and timely manner. • Managed client BTA and CTA statement reconciliation reports by agreed deadlines.• Conducted aged Debtors analysis and identified problem accounts for a dedicated group of clients.• Responsible for all aspects of Debtor management, including invoice & supporting document submission, payment advice/break-up/adjustments, Debtor reconciliation, and release of payments. • Monitored credit limits, ensuring the limits were in line with business requirements.• Managed charge back follow-up and issue resolution to avoid any charges. • Resolved all payment errors on daily basis to prevent any escalations from clients.