Tonya M. H. Email & Phone Number

Grand Prairie, TX, US

Arizona, United States

• Investigate all incidents raised to resolution within SLA
• Liaise with other Departments/providers as part of the investigation
• Use all Tools available for thorough root cause analysis
• Categorize incidents and submit for applicable approval
• Ensure high standards of quality and accuracy in all communication with clients
• Take ownership of each incident until closure

Phoenix, Arizona, United States

• Provide exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Respond to clients' questions, issues and complaints and implemented appropriate solutions.
• Consistently foster business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Supervise payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Maintain operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Develop loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Birmingham, Alabama, United States

• Kept network of international agents to simplify and streamline international bookings.
• Researched most efficient and cost effective ways to travel intercontinentally and shared findings in company newsletter.
• Organized and maintained VIP traveler program with discounts and special deals.
• Tracked unused customer tickets to exchange toward future trips and personal expenses.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Chicago, Illinois, United States

• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
• Prepared necessary travel documentation for national and international trips to diverse locations.
• Worked closely with top executives and assistants to meet compliance with strict business schedules.
• Implemented automated office systems, optimizing client and data communications as well as records management.

Chicago, Illinois, United States

• Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
• Worked closely with top executives and assistants to meet compliance with strict business schedules.
• Prepared necessary travel documentation for national and international trips to diverse locations.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Bachelor Of Arts - Ba, Paralegal Aba Approved, Legal Studies

Activities and Societies: Black Student Union

Associate Of Applied Science - Aas, Paralegal Aba Approved Legal Studies