Mandeep Arora

Mandeep Arora Email and Phone Number

Transformation Leader with 22+ years of experience in Overall Service Delivery, Project Mgmt, Process Improvement via Automation, KPI Management and Data Analysis. AI & Big Data Enthusiast @ American Express Global Business Travel
jersey city, new jersey, united states
Mandeep Arora's Location
Gurgaon, Haryana, India, India
Mandeep Arora's Contact Details

Mandeep Arora personal email

About Mandeep Arora

An experienced Customer Service professional (20+ years) with a proven track record in managing contact center operations having diverse experience and knowledge in multiple domains like Overall Service Delivery (managing KPIs), People Management, Stakeholder Management, Vendor / Client Management and P&L Management. I have a technical bent of mind which enabled me to manage teams responsible for Application management of Online Booking tools (Web based HTML platform) while onboarding new corporate clients with their Travel related needs in my current role. In one of my past roles as Technical Lead, I managed teams supporting clients on a range of products on Microsoft platform. Extensive Service Delivery experience in Sales, Support and Customer Service (Voice as well as non-Voice channels), diverse exposure in B2B & B2C domains across Travel, Telecom and Technical Support verticals. Managed in-house teams as well as off-shore and on-shore service delivery teams at vendor partner locations. Distinguished track record of setting up new site operations with comprehensive vendor management responsibilities at an International location (Spain). Expertise in business vision, setting up operations whilst steering process implementation & enhancement, change management, flawless service delivery in adherence to SLAs contributing ingenious strategic initiatives towards augmented productivity and cost reductions.

Mandeep Arora's Current Company Details
American Express Global Business Travel

American Express Global Business Travel

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Transformation Leader with 22+ years of experience in Overall Service Delivery, Project Mgmt, Process Improvement via Automation, KPI Management and Data Analysis. AI & Big Data Enthusiast
jersey city, new jersey, united states
Employees:
7669
Mandeep Arora Work Experience Details
  • American Express Global Business Travel
    Service Delivery Leader
    American Express Global Business Travel Jun 2019 - Present
    Gurgaon, Haryana, India
  • Rapidrepair.In
    Consultant
    Rapidrepair.In Aug 2018 - May 2019
    Gurugram
  • In Technologies (P) Ltd
    Vice President Operations
    In Technologies (P) Ltd Jun 2016 - Jul 2018
    Gurgaon, India
  • Tata Teleservices Ltd
    Deputy General Manager
    Tata Teleservices Ltd Dec 2015 - May 2016
    Bengaluru Area, India
  • Iyogi
    Assistant Vice President Operations
    Iyogi Jul 2012 - Nov 2015
    Gurgaon, India
  • Iyogi
    Sr. Manager Operations
    Iyogi Jun 2010 - Jun 2012
    Gurgaon, India
  • Iyogi
    Manager Operations
    Iyogi Apr 2007 - May 2010
    Gurgaon, India
  • Iyogi
    Asst. Manager Operations
    Iyogi Apr 2006 - Mar 2007
    Gurgaon, India
  • Iyogi
    Team Manager Operations
    Iyogi Jun 2005 - Mar 2006
    Gurgaon, India
  • Convergys
    Team Leader - Operations
    Convergys Dec 2002 - Jun 2005
  • Hdfc Bank
    Phone Banking Executive
    Hdfc Bank Nov 1999 - Nov 2002
    Gurgaon, India

Mandeep Arora Skills

Bpo Service Delivery Call Center Team Management Operations Management Employee Engagement Outsourcing Vendor Management Customer Satisfaction Performance Management Process Improvement Training Management Leadership Project Management Recruiting Call Centers Troubleshooting Transition Management Analysis Human Resources Mis Crm Offshoring Sla Resource Management Process Management Workforce Management Business Analysis Process Excellence Process Migration Business Process Improvement Business Process Re Engineering Soft Skills P&l Management Customer Experience Business Transformation Technical Support Quality Assurance Business Process Operational Excellence Sales Operations People Management Team Leadership Business Process Outsourcing Contact Centers Customer Relationship Management Management Information Systems Service Level Agreements

Mandeep Arora Education Details

Frequently Asked Questions about Mandeep Arora

What company does Mandeep Arora work for?

Mandeep Arora works for American Express Global Business Travel

What is Mandeep Arora's role at the current company?

Mandeep Arora's current role is Transformation Leader with 22+ years of experience in Overall Service Delivery, Project Mgmt, Process Improvement via Automation, KPI Management and Data Analysis. AI & Big Data Enthusiast.

What is Mandeep Arora's email address?

Mandeep Arora's email address is ma****@****ail.com

What schools did Mandeep Arora attend?

Mandeep Arora attended Symbiosis Institute Of Management Studies, Delhi University, Govt. School, New Delhi.

What are some of Mandeep Arora's interests?

Mandeep Arora has interest in Social Services, Children, Environment, Education, Health.

What skills is Mandeep Arora known for?

Mandeep Arora has skills like Bpo, Service Delivery, Call Center, Team Management, Operations Management, Employee Engagement, Outsourcing, Vendor Management, Customer Satisfaction, Performance Management, Process Improvement, Training.

Who are Mandeep Arora's colleagues?

Mandeep Arora's colleagues are Poonam Bhaskar, Tasha Villeneuve, Medha Mishra, Sam Breen, Preeti Mishra, Alexander Perkhofer, Gopal Narasimhamurthy.

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