Successfully managed Gurgaon and Delhi NCR franchise for the Bank as a Deputy Zonal Head

Branch Banking Branch Operations Franchise Development Rural Markets Team ManagementProficient at managing & leading large teams for driving revenues, successful process operations & experience of developing procedures, service standards for business excellence.Competent of designing and implementing systems & procedures to ensure better productivity and efficiency.Deft at appraising, scrutinizing and establishing branches in sub metro and rural… Show more Branch Banking Branch Operations Franchise Development Rural Markets Team ManagementProficient at managing & leading large teams for driving revenues, successful process operations & experience of developing procedures, service standards for business excellence.Competent of designing and implementing systems & procedures to ensure better productivity and efficiency.Deft at appraising, scrutinizing and establishing branches in sub metro and rural markets.Possess excellent interpersonal, communication and leadership skills with proven abilities as Business and functional Head.CORE COMPETENCIES Business AcumenGood understanding of business and overall exposure of all functions of retail business.Designing strategy and positioning of business in the market.Understanding of process controls and risk.Developed segmentation and business models across functions with profitability, market and ease of execution in mind.Team ManagementDriver of performance and excellence.Competent of developing high performing team through entire cycle of selection, Right job for right person, Rewards and recognition, Motivation and underperformance management.Conceptualize & develop need based training modules for developing skilled work force for cross utilization within sub processes for optimum efficiency. Designing and implementing variable income plan.Worked on back up plans and designed growth path for all the senior team members.Operations and Complaince Ensure satisfactory ratings in all internal/external audits conducted at all branches in the clusterControl and periodically check operational risks and workflowsReview key operational risks and efficiency indicatorsMonitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Show less

Team Management Driver of performance and excellence. Competent of developing high performing team through entire cycle of selection, Right job for right person, Rewards and recognition, Motivation and underperformance management. Conceptualize & develop need based training modules for developing skilled work force for cross utilization within sub processes for optimum efficiency.  Designing and implementing variable income plan. Worked on back up plans and designed… Show more Team Management Driver of performance and excellence. Competent of developing high performing team through entire cycle of selection, Right job for right person, Rewards and recognition, Motivation and underperformance management. Conceptualize & develop need based training modules for developing skilled work force for cross utilization within sub processes for optimum efficiency.  Designing and implementing variable income plan. Worked on back up plans and designed growth path for all the senior team members.Operations and Complaince  Ensure satisfactory ratings in all internal/external audits conducted at all branches in the cluster Control and periodically check operational risks and workflows Review key operational risks and efficiency indicators Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service  Co-ordinate and facilitate work process improvements across the branch networkIntegration / Change Management Continuously evaluate branch profitability and proactively recommend solutions to improve the same. Lead the process for new branch openings and branches identified for relocation. Facilitate the implementation of new systems and processes across the branch network Lead the transaction migration initiative at the area Show less

Audit and Complaince - satisfactory ratings across country and group audits.Active member of branch sales management and service committee and successfully implemented cross referral system in the branch.As Service Control ManagerEstablish and manage processes to ensure adequate controls within the branch operations and adherence to internal/external compliance.Ensuring branch operations as per audit requirements.Overseeing infrastructure setup required for branch… Show more Audit and Complaince - satisfactory ratings across country and group audits.Active member of branch sales management and service committee and successfully implemented cross referral system in the branch.As Service Control ManagerEstablish and manage processes to ensure adequate controls within the branch operations and adherence to internal/external compliance.Ensuring branch operations as per audit requirements.Overseeing infrastructure setup required for branch operations, hiring and training of staff, procurement and vendor management, setting up and managing internal and external interface with other key departments of the bank.Managing cost and revenues of the branch through cash management and expense control.Training process owners to ensure better understanding of processes to minimize lapses and errors.Maintaining high levels of customer service and ensuring customer satisfaction. Show less