Nitin Kumar Mishra Email & Phone Number

Mumbai, Mh, In

Mumbai, Mh, In

Mumbai, Maharashtra, India

- 𝗣𝗶𝗼𝗻𝗲𝗲𝗿𝗲𝗱 𝗮𝗻𝗱 𝗲𝘅𝗲𝗰𝘂𝘁𝗲𝗱 𝗮 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗦𝗔𝗣 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆, driving alignment with Deloitte’s IT and business objectives, resulting in a 𝟭𝟱% 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 across key accounts. - 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗲𝗱 𝗰𝗹𝗶𝗲𝗻𝘁 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 by understanding unique business needs and tailoring SAP solutions, achieving 𝟵𝟴% 𝗰𝗹𝗶𝗲𝗻𝘁 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝘀𝗰𝗼𝗿𝗲𝘀 and fostering long-term partnerships. - 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝟮𝟬+ 𝗦𝗔𝗣 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝗼𝗻-𝘁𝗶𝗺𝗲 𝗮𝗻𝗱 𝘄𝗶𝘁𝗵𝗶𝗻 𝗯𝘂𝗱𝗴𝗲𝘁, meeting stringent client requirements while maintaining an average 𝟭𝟬% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗥𝗢𝗜 𝗽𝗲𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁. - 𝗠𝗲𝗻𝘁𝗼𝗿𝗲𝗱 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗲𝗱 𝗮 𝘁𝗲𝗮𝗺 𝗼𝗳 𝟯𝟬+ 𝗦𝗔𝗣 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁𝘀, 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝘀, leading to a 𝟭𝟱% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝘁𝗲𝗮𝗺 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 and fostering professional growth through structured guidance and training programs. - 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲𝗱 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗮𝗹𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻 across projects, ensuring expertise alignment that contributed to a 𝟯𝟬% 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘁𝗶𝗺𝗲𝗹𝗶𝗻𝗲𝘀 without compromising quality. - 𝗠𝗶𝘁𝗶𝗴𝗮𝘁𝗲𝗱 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗿𝗶𝘀𝗸𝘀 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲𝗹𝘆, identifying potential challenges early and implementing corrective measures, ensuring a 𝟭𝟬𝟬% 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗿𝗮𝘁𝗲 𝗼𝘃𝗲𝗿 𝗹𝗮𝘀𝘁 𝘁𝗵𝗿𝗲𝗲 𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝘀. - 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗽𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗼𝗳 𝗦𝗔𝗣 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 by streamlining operational processes, cutting project costs by 𝟭𝟱%, and consistently exceeding financial performance targets.

Mumbai Area, India

- Spearheaded a team of 160 members and participated in the planning, implementation, control and review of services ensuring it meets business requirements and satisfies client commitments.- Served as an end-to-end trusted advisor, provided exceptional service and adapted strategy to meet client needs, established and managed strong manager level client relationships.- Substantiated steady state framework and adherence to company guidelines and worked with technical delivery teams to identify common issues and help develop cross functional continuous improvement plans.- Coordinated and ensured timely response and resolution to all service activity, resolved raised issues by taking appropriate actions with respect to client service, processed and serviced delivery gaps.- Responsible for creating client metrics, analyzing trends, suggesting recommendations to proactively manage the client environment.- Analyzed third-party as well as internal processes, and devised strategies for service delivery optimization.- Spearheaded regular service delivery review meetings with key business stakeholders and took ownership of actions and deliverables identified in these meetings.- Examined the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources.- Chaired quarterly as well as periodic review meetings of project health with senior management.

- Spearheaded a team of 60 members and managed all aspects of Project life cycle to facilitate successful delivery to executive team.- Oversaw SAP project to provide metrics for reporting to executive team on business case ROI.- Provided Cost Benefit Analysis (CBA) on selected business processes to assemble input into business case.- Identified, analyzed and recommended business systems solutions to management having broad business impact.

- Administered all the Major SAP domain accounts of the company, up sold the existing clients, resolved customer issues by coordinating with Support and Technical team, raised Invoices to the client after each milestone of the project and collected payment.- Participated in conferences, business networking, and corporate mailers specific to SAP forums, round table conferences and corporate communications to network group.- Oversaw service tickets and various tasks assigned along with closing them within defined SLAs and compliance requirements.- Managed the rotation of resources without affecting the service delivery to the customer.- Abetted the higher management in achieving strategic, tactical & operational objectives through good understanding of ITIL- Framework & Project Management Skills and interacted with clients through net meetings, calls, emails and Periodic Review meets.

Mumbai Area, India

- Developed and audited brand compliant materials for presentations, campaigns, events and marketing deliverables as per the guidelines given by Intel and Microsoft.- Worked closely with the Senior Marketing Managers of Dell and ensured timely completion of projects and provided suggestions and feedback and approved the Ad communications.- Tracked and reported all major marketing activities/campaigns, curated presentation on the Business Process, Status and Quality of work and participated in Monthly & Quarterly Business Reviews.- Efficiently spearheaded a team in the Sales & Marketing (Operations) vertical of eClerx and mentored new staff on board with all aspects of working procedures.- Responsible for optimum resource allocation for smooth functioning of the project and maintained and sustained 100% SLA adherence.- Created and maintained metrics reports on marketing and sales activities and effectiveness and business impact.- Evaluated new technologies and add-on applications to improve and optimized marketing team performance.

Mumbai

- Increased the Market Penetration by tapping wide pool of customer base of select Corporate and Business Circles and marketed the Premium Lifestyle products to HNI clientele.- Consistently maintained Target versus Achievement more than 150%.- Administered the accounts of niche segment of the HNI clientele and amplified this niche segment by proper risk analysis and in accordance to company policies.- Predominant in holding Events and Endorsements for the existing customers as well as to tap new prospects.- Provided end to end service to clients for any queries or difficulties faced and established strong customer relations by providing customers with a positive and enriching experience.- Substantiated that the business targets were achieved in accordance with the organization’s performance and compliance

Mumbai

- Marketed the Premium Lifestyle products to HNI clientele.- Consistently maintained Target v/s Achievement >150%- Handled the accounts of niche segment of HNI clientele and also expanded this niche segment after a proper risk analysis and in accordance with company’s policies- Actively involved in holding Events and Endorsements for the existing customer’s as well as to tap new prospects- Provided end to end service to clients for any queries or difficulties faced- Built strong customer relations by providing customers with a positive and enriching experience- Ensured that the business targets were achieved in accordance with the organization’s performance and compliance standards.

Mumbai Area, India

- Analyzed and studied various Marketing Strategies and processes of Logistic Management.- Studied various aspects of Pharma Sales and various marketing and pricing strategies used for sales promotion.- Bestowed solutions to optimize the Company’s resources and helped in increasing the profits.- Examined sundry sales and marketing concepts and explored various distribution channels.

Master Of Business Administration, Marketing

Activities and Societies: *Published Annual College Magazine *Member of Training & Placement Cell *Participated in "Entrepreneur Week"MBA.

B.Tech, Computer Science & Engineering

Activities and Societies: *Editor of Annual College Magazine for Computer Science Department *Active Member of Training & Placement Cell.

H.S.C (12Th), Physics, Chemistry, Maths

Activities and Societies: HEAD BOY OF THE SCHOOL12th Physics Chemistry Maths

S.S.C (10Th), Science

10th Science