Nitin Pathak Email & Phone Number

Versatile professional with over 15 years of experience in managing complex projects/programs across BPO /KPO & Immigration industry.Delivered high-quality customer experience, elevated customer satisfaction while adhering to the SLAs & work processes.Developed & implemented project plans, risk assessments and contingency plans; exposed in managing projects on migration, transformation, implementation and technical support.Skilled to manage large team with large head counts, Expertise in Team handling and management.Steered higher operational excellence, cost effective delivery, continuous improvement and business continuity planning culture to achieve higher productivity.Imparted training for the team members by using interactive discussions and hands-on approaches to assist members learn and apply concepts in process.Work closely with department leaders on gaps and best possible solutions to over come.Team building and handling proficiency.Service level management(SLA Management).Customer satisfaction management.Escalation Management.Ability to manage deadlines and prioritize tasks.Organizational and leadership skills.

Listed skills include Powerpoint, Public Speaking, C, Windows, and 16 others.

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  St. Peter'S Agra

  Isc,Icsce