Nitin Sood Email & Phone Number

Melbourne, VIC, AU

Singapore, Singapore

The Director of Customer Success at Saviynt is a strategic leadership position focused on ensuring customer satisfaction, retention, and overall success with Saviynt’s Identity Governance and Administration (IGA) solutions. This role involves collaborating with various internal departments to deliver exceptional service and value to customers.$10M ARR.

Singapore

To run adoption and be the customer Advocate.

Singapore

-Handle a portfolio of Partners that have their own flavors and offerings.-Ensure Partners are equipped to be successful with Cybereason via proactive and strategic engagements.-Be the Voice of the Partner, advocating for them across different organizations internally.-Become the trusted advisor for Partners by having an in-depth understanding of their.

Singapore

• Manage a portfolio of high revenue, long-term clients to ensure success of Beyondtrust PAM & build strong client relationships to nurture long-term growth and confidence in product.
• Collaborate with product development and sales teams to identify areas of need for upsell opportunities.
• Drive customer adoption of BeyondTrust solutions
• Continuously prove ROI to your customers
• Consult on best practices, workflows, and management business reviews
• Develop multi-purpose relationships throughout customer organizations

Singapore

• Serve as the primary point of contact for your portfolio of existing customers.
• Understand the customer’s business and desired outcomes.
• Build strong relationships at all levels across the client organization.
• Manage delivery of the initial onboarding program.
• Manage multiple concurrent client projets / engagements.
• Develop and deliver strategies for driving continued adoption and expansion.

Singapore

-McAfee EPO Adminitrator-Microsoft OS patch Deployment through SCCM for APAC(Windows 7 Platform (6.1))-Deployment of new tools as per the IT Security requirements-Deployment of the end point security tools (desktop/servers/browsing environment) under APAC -Migration of ePO from 4.6.7 to ePO 5.1.1, and all products like Antivirus, HDLP, EEPC, EEFF, Site.

Singapore

• Tier 2 support for Global client for LAN/WAN Cisco products (WLC/ROUTER/SWITCH), Support on Riverbed Wan accelerator,
• Team Management of 3 Team members guiding in the ticket pickup and resolution patterns for Riverbed and Cisco related issue and having good team relationship so as to serve the customer with best results.
• Managing all US and Global IDCs where AT&T providing Layer 3, Layer 2 connectivity and Managing devices for the clients Check on the hardware issue eg fan/card/module/AP/Wic/Router/Switch/Riverbed/
• IOS upgrade / common mode issue, Routing switches issue are been escalated to Level 3 support
• Attend Conference call with customer and other parties. Responsible to interact with customer and follow up.
• Work closely with GSAM/LCM/SDM to understand their environment and position Hosting solutions by Parallels

Bangalore Area, India

• Project 1-Pre-sales Security team.
• Working in Presales team to provide solutions like McAfee ePolicy Orchestrator (ePO), Tipping point, RSA envision.
• As Solution Architect for the Managed Security Practice worked on information and computer security response to RFP/RFI and proactive business requirements for Customers based across the Globe.Major activities.
• Working for one of the major retail company to provide support using Security information event management tool RSA-envison
• Co-ordinated with a team of 6 members based in Bangalore to perform Security related Incident Response and Monitoring.
• Preparing Report on the event analysis and submitting to the customer on daily basis to discus if any threat risk

Job Profile Technical Part: - Configuration of Cisco routers and Broadband & Audio Code MPXX for VOIP.Hands on experience on the Proxim & Accelra subscriber unit’s antenna.Configuration of Auto failover from Lease line to ISDN.Complete coordination for Lease line termination from the NOC to the customer end. Note:-Involved in the Installation & presales of.

Job Profile Technical Part: -Setting up Router in the Army Signal Center Setting up the connectivity between Meerut signal center & Barrely signal center through passport 2430.Configuring the flash card Installation & training of 20Nos LOOP AM3440 MUX in Army Signal Center’s have Installed the AM3440 Loop Digital Cross Connect For the voice application in.

Job Profile Technical Part: -Setting up Router in the Bombay stock.Configuring the flash card. Working on NORTEL products link 2430 Router switches. Coordinating with the BSNL for the connectivity.Maintaining the brokers connectivity

Bachelor Of Engineering - Be, Electrical

Activities and Societies: naElectrical

Master Of Business Administration - Mba, Management Information Systems, General