Nitin Sood Email & Phone Number

Melbourne, Vic, Au

Singapore, Singapore

The Director of Customer Success at Saviynt is a strategic leadership position focused on ensuring customer satisfaction, retention, and overall success with Saviynt’s Identity Governance and Administration (IGA) solutions. This role involves collaborating with various internal departments to deliver exceptional service and value to customers.$10M ARR Portfolio RenewalOnboarding to Adoption | Expansion DriverCS Process for Scale | Escalation / De-Risking / Product AdoptionCustomer Advocacy | References / Case Study / LogoNRR > 95% (2022-2024)

Singapore

To run adoption and be the customer Advocate.

Singapore

-Handle a portfolio of Partners that have their own flavors and offerings.-Ensure Partners are equipped to be successful with Cybereason via proactive and strategic engagements.-Be the Voice of the Partner, advocating for them across different organizations internally.-Become the trusted advisor for Partners by having an in-depth understanding of their Security set-up and their business operations.-Ability to pull in the right Channel resources to optimize the Partner's experience with Cybereason.-Ability to use metrics to prove out success.-Work alongside Channel Sales to understand the incoming revenue.-Be ready to roll-up your sleeves, take on multiple hats as needed and propose changes to continuously improve Partner Success.-Prioritize, multi-task and perform effectively under pressure.-Being vocal on behalf of Partners.

Singapore

•Manage a portfolio of high revenue, long-term clients to ensure success of Beyondtrust PAM & build strong client relationships to nurture long-term growth and confidence in product.•Collaborate with product development and sales teams to identify areas of need for upsell opportunities.•Drive customer adoption of BeyondTrust solutions•Continuously prove ROI to your customers•Consult on best practices, workflows, and management business reviews•Develop multi-purpose relationships throughout customer organizations•Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution•Record customer activity, outcomes, issues, and communication in customer management tools•Ensure customers are continuously working toward key milestones•Advocate for customers internally by providing continuous feedback to BeyondTrust Sales, Services, Marketing, Product, & Engineering teams•Work with Customer and sales to understand the details of upcoming renewals•Teach customers how to use the BeyondTrust platform•Use customer management tools to track customer communication, issues, and metrics

Singapore

•Serve as the primary point of contact for your portfolio of existing customers.•Understand the customer’s business and desired outcomes.•Build strong relationships at all levels across the client organization.•Manage delivery of the initial onboarding program.•Manage multiple concurrent client projets / engagements.•Develop and deliver strategies for driving continued adoption and expansion.•Maintain a regular communication cadence with the client, including quarterly business reviews.•Continually monitor customer health and adoption metrics.•Communicate effectively internally and externally.•Collaborate closely with team members to support renewals and identify expansion opportunities.•Develop a comprehensive understanding of customer health and status.•Compile and synthesize periodic internal updates on customer health and ensure the accuracy of SFDC and other internal systems.

Singapore

-McAfee EPO Adminitrator-Microsoft OS patch Deployment through SCCM for APAC(Windows 7 Platform (6.1))-Deployment of new tools as per the IT Security requirements-Deployment of the end point security tools (desktop/servers/browsing environment) under APAC -Migration of ePO from 4.6.7 to ePO 5.1.1, and all products like Antivirus, HDLP, EEPC, EEFF, Site advisor.-Handling 18000 End points in the migrations.-UAT testing on the products like DLP, Media disk encryption, Pre-boot authentication, Files and removable media encryption, Virus scan for enterprise, site advisor. -Pilot migrations and followed by the rest of the endpoint estate.-DLP configuration user based and Computer based policy -Automation of ePO deployment task, reporting task, policy assignment task, Tagging.-Creating HTTP, UNC, FTP, Repository -Agent handler configuration -Coordinate and support the IT security tools to improve the IT security compliance score card.-Perform maintenance duties such as server patching, Antivirus updates, backup recovery and folder/share housekeeping.-Meeting Compliance related to the AV DAT versions.-Performing proactive System Performance Monitoring. Testing and validation of system and application packages for regional deployment. · Planning and completing designated projects from start to end, providing regular updates on task and project status and ensuring project deadlines are met in a timely basis. · Providing direction for capacity planning and making appropriate suggestions for infrastructure improvement, enhancement and replacement as and when appropriate. · Liaising with Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects on time.

Singapore

• Tier 2 support for Global client for LAN/WAN Cisco products (WLC/ROUTER/SWITCH), Support on Riverbed Wan accelerator, • Team Management of 3 Team members guiding in the ticket pickup and resolution patterns for Riverbed and Cisco related issue and having good team relationship so as to serve the customer with best results.• Managing all US and Global IDCs where AT&T providing Layer 3, Layer 2 connectivity and Managing devices for the clients Check on the hardware issue eg fan/card/module/AP/Wic/Router/Switch/Riverbed/• IOS upgrade / common mode issue, Routing switches issue are been escalated to Level 3 support• Attend Conference call with customer and other parties. Responsible to interact with customer and follow up.• Work closely with GSAM/LCM/SDM to understand their environment and position Hosting solutions by Parallels• Building strong relationships with SAM’S to document technical environment and build strategies to strengthen relationships• Provide regular feedback to GSAM/SM/LCM,Work on the Escalated issues / tickets from the network engineers. Manage and monitor network performance , to meet customers' Service Level expectations Working closely with T1.5 & T3 Teams during engagement and Network outage resolution process .Analyze and diagnose network faults

Bangalore Area,India

Project 1-Pre-sales Security team.• Working in Presales team to provide solutions like McAfee ePolicy Orchestrator (ePO), Tipping point, RSA envision.• As Solution Architect for the Managed Security Practice worked on information and computer security response to RFP/RFI and proactive business requirements for Customers based across the Globe.Major activities: -Solution response -Technical Presentations -Solution design -Strategy considerations to suite security needs of the Customer -Resource sizing, best practices recommendationsProject 2- Security operation center Engineer (SOC)• Working for one of the major retail company to provide support using Security information event management tool RSA-envison• Co-ordinated with a team of 6 members based in Bangalore to perform Security related Incident Response and Monitoring. • Preparing Report on the event analysis and submitting to the customer on daily basis to discus if any threat risk• Perimeter Security (Firewall, Intrusion Prevention System etc) IBM Proventia series • Content Security----Websense • Email Security---- Ironport/websense• Endpoint Security----DLP solutions• Application Acceleration---Riverbed • Technical Support to VAD/Partners/customers• Training and Education for VAD/Partners/customers1) Handling the Demo (POC) Proof of concept at customer end. Direct interaction with OEM’s for product sales and extended support2) Give Demo on Websense, Ironport S650 for URL and content filtering3) POC on IBM –ISS (IPS, IDS, Proventia M & GX series) for the UTM and Intrusion prevention4) POC on NAC (Nevis) Appliance to authenticate, authorize, evaluate, and remediate wired, wireless, and remote users before they can access the network and Application acceleration WDS (Riverbed).5) Giving POC on mailing solution like CISCO Iron port Email & content security appliances 6)Worked on RSA envision SIEM for Global clients

Job Profile Technical Part: - Configuration of Cisco routers and Broadband & Audio Code MPXX for VOIP.Hands on experience on the Proxim & Accelra subscriber unit’s antenna.Configuration of Auto failover from Lease line to ISDN.Complete coordination for Lease line termination from the NOC to the customer end. Note:-Involved in the Installation & presales of Security products (TrendMcro, Ironport, fortinet) etcProject handling: -To coordinate with the customer for Link delivery.

Job Profile Technical Part: -Setting up Router in the Army Signal Center Setting up the connectivity between Meerut signal center & Barrely signal center through passport 2430 .Configuring the flash card Installation & training of 20Nos LOOP AM3440 MUX in Army Signal Center’s have Installed the AM3440 Loop Digital Cross Connect For the voice application in which there was the FXS, FXO, V.35, ROUTER, E&M, CARDS .Setting up Router in the Army Signal Center setting up the connectivity between Pithoragarh (Nanital) Signal center & Lucknow .Configuring the flash card. Working on NORTEL products link 2430 Router switches

Job Profile Technical Part: -Setting up Router in the Bombay stock .Configuring the flash card. Working on NORTEL products link 2430 Router switches. Coordinating with the BSNL for the connectivity .Maintaining the brokers connectivity

Bachelor Of Engineering - Be, Electrical

Activities and Societies: naElectrical

Master Of Business Administration - Mba, Management Information Systems, General