I am an experienced Workforce Management Consultant with over 18 years of expertise in implementing WFM solutions for leading North American organizations, particularly in the Retail sector. I specialize in designing and optimizing Workforce Management processes, guiding clients from solution design to successful implementation.I have conducted more than 400 hours of design workshops, assisting with effort estimation and resource planning, preparing solution artefacts, collaborating with multiple vendors, and managing configuration and validation tasks. Additionally, I play a key role in supporting Change Management efforts, training various stakeholders, and crafting internal knowledge bases for client support teams.With deep expertise across multiple WFM modules—Forecasting, Labor Planning, Schedule Optimization, Reporting, Budgeting, Time and Attendance, and Employee Self-service—I also collaborate with customers to shape their WFM vision and advocate their needs to product teams to influence roadmap development. I am proficient in SQL and familiar with the intricacies of BY WFM Database.Outside of work, I stay current with Canadian labour laws and am an avid reader on workforce management trends and personal finance strategies.