Business Unit Director
Greater Seattle Area
Led the start-up of a new business unit to enable a top Fortune 100 client account—including New Product Introduction (NPI), manufacturing, deployment, and field support services.Reported directly to the CEO, recruited a team from scratch, and held accountability for managing to balanced scorecard metrics – including financial, people, customer and internal shared objectives. Defined the new unit’s strategy and business model, identified potential revenue opportunities, and… Show more Led the start-up of a new business unit to enable a top Fortune 100 client account—including New Product Introduction (NPI), manufacturing, deployment, and field support services.Reported directly to the CEO, recruited a team from scratch, and held accountability for managing to balanced scorecard metrics – including financial, people, customer and internal shared objectives. Defined the new unit’s strategy and business model, identified potential revenue opportunities, and developed a road map for future growthSuccessfully established a new field operations team in Florida to support the enterprise client, recruiting and leading a team comprised of HW/SW engineers, customer care, and maintenance operations personnel Show less