Nitish Bansal Email & Phone Number

My professional career spans Strategic & Operational roles across a wide range of Functional and Technology Areas. These roles were pragmatic, incremental steps focused on delivering Business Impact through People, Process & Technology. Experienced leader with a demonstrated history of working in the E-eCommerce, banking and financial services industry. Professional competency in Operations Management, Contact Centers, Quality Management, P&L Management, Operational Excellence, Vendor Management, Capacity and Customer Experience.Specialties: Implementing CRM processes and managing Customer Interaction Centers. Account Management, Relationship & Business Development. Delivery management – Process design & redesign, Competency mapping, Situational Leadership, P&L management, SLA/KPI management, Team-building, Motivational leadership, Continuous improvement frameworks with Lean & 6 Sigma tools. P&L Management – Cost of Improvement, Cost of Innovation and Operations, Driving for Results.I have led large and diverse cross border multicultural teams and maintain a healthy relationship with senior stakeholders. Launched multiple teams including strategy planning, hiring, capacity, scale up, tech integration and process excellence.I am passionate about leading and participating in corporate social responsibility initiatives and am a strong advocate of Diversity and Inclusion and improving overall employee experience.