Chandan Jethani Email & Phone Number

Remote First, Us

Remote First, Us

Seattle, Washington, Us

• Manage capacity planning for over 45 geared roles in 25 markets for Zillow Offers. Partner with VPs and Directors from Zillow Advisors Team, Pricing Strategy, Field Operations, Central Operations, Resale, and Closing Services to prepare strategy for headcount planning to support the needs of their respective business units and ensure capacity needs are met to support projected demand for offer requests, acquisitions, and resale in a fiscally responsible manner. • Support recruitment prioritization based on market needs and develop monthly hiring roadmap for Recruitment team. Instrumental in the hiring ramp-up plan to support organization growth from about 600 FTEs to over 2,000 FTEs to manage growing demand for home sales, within two quarters. • Manage weekly Demand Management process providing insights into overall funnel status, capacity health for each geared role, updates on product launches which can potentially impact demand, and apprise on customer experience metrics; laying the foundation for weekly funnel management process and development of models to manage demand. • Coordinate cross-functional resources from Data Science, Analytics, and Operations Engineering teams to help develop headcount models, and reports and dashboards to provide visibility on queue status, available capacity, utilization rate.• Work with Business Operations in the identification of tasks and processes that can be automated or outsourced, and plan resourcing needs for third-party vendors and offshore teams to drive down operating costs. Work with SMEs to help identify areas of opportunity for streamlining the operations which helped reduce cost per acquired home.• Present operating plans and address capacity concerns to senior executives including SVP, President - Homes Division, CIO, and COO in Senior Leadership Review meetings.• Define project specific OKRs and provide updates on their progress in MBR and QBR. Support development of operation plans for AOP.

Mclean, Virginia, Us

• Lead business verticals in Operations Research, Workforce Planning, and Systems Engineering for multiple contracts/programs. • Oversee cross functional teams and provide operations support. • Manage an experienced team of 14 members including Senior Analysts, Software Architect, Senior Engineers, Supervisor, and Specialists, nurturing their skills and providing development and growth opportunities.• Direct strategic planning activities including SLA management, forecasting, staff/resource planning, budgeting and P&L, software product (IT) management, and data analysis for multi-hundred-million-dollar portfolio.• Played key role in reviving programs running into losses by re-engineering operations, optimizing workflow and processes, and applying continuous improvement through data-driven analysis.• Partner with Project Directors, VP Operations, and VP Finance to ensure smooth, successful business operations; review production planning strategies and propose improvements to plan operations more efficiently.• Deliver forecast for contact centers and back offices, staff plan, labor forecast, billable forecast, tactical forecast, ROI analysis to Operations and Finance teams in Texas Health Services and Oklahoma Health West.• Support planning efforts on request for proposals (RFP), statement of work (SoW), contract rebids on a periodic basis.• Identify stopgap processes and replace them with robust engineered solutions; oversee systems engineering and productdevelopment efforts having delivered 20+ software project sprints to operations and business stakeholders.• Lead efforts to develop applications and dashboards that provide real-time information on operations, productivity, and key performance indicators (KPI) performance and assist with decision making and taking corrective actions.• Travel domestically and internationally to consult with General Manager and VPs on setting up operations for newly acquired contracts.

Mclean, Virginia, Us

Mclean, Virginia, Us

Mclean, Virginia, Us

Mclean, Virginia, Us

Mclean, Virginia, Us

Mclean, Virginia, Us

Schaumburg, Il, Us

Designed and implemented modules for Healthcare Claims Processing System to manage referrals for hospitalization of veterans. Conducted elaboration sessions to capture business requirements, translating into user stories to develop module designs. Led Section 508 compliance for Americans with Disability Act (ADA) on all development activities to ensure product met requirements for accessibility support.Supported User Acceptance Testing (UAT) for Invoice Processing & Payment System to manage invoicing and payment processing for vendors of Department of Veteran Affairs. Resolved deployment and usability issues in the application.

College Station, Tx, Us

Lead publicity management and registration process to receive entries form US based and international artists for Sculpture Commission Contest for a $350,000 sculpture commission project on a marketing budget of $500. Attracted over 120 entires from national and international artists through successful print and online marketing tactics. Developed print advertisements to publish in leading art magazines and newspapers. Managed online marketing to invite entries for sculpture commission from artists and art galleries. Created online registration portal to accept resumes and samples of work form artists.• Instrumental in increasing web traffic on University Art Galleries' website and social media sites by over 225% through online and offline marketing in a period of 6 months. Also developed Wikipedia page for the art galleries.• Managed prize sponsors for an annual event and raised sponsorship for prizes worth about $1100, more than twice the amount compared to previous year.• Developed marketing strategies for art galleries with assistance of MarComm team of Department of Student Activities.

College Station, Tx, Us

Developed websites using Drupal and PHP to manage online registrations of events and public announcements of Memorial Student Center

Mumbai, Maharastra, In

Assisted clients based in the U.S., U.K., and France in capturing requirements and designing/developing ENOVIA products using Extreme Programming methodology.• Proposed, developed, and implemented product highlights, enabling end users to see bill of materials (BOM), attributes, and computer-aided designs (CAD) for each component of complex airplane designs.• Designed and developed automated test cases, a key driver in increasing code coverage by 40%+.• Earned recognition for designing/implementing four major product features in ENOVIA VPLM, as well as for training colleagues on markup languages.

In

Implemented Document Management System in Enovia web application using Java, Oracle database and WebLogic Server to maintain revisions and history of documents uploaded in application.

Project: T1/E1 Network Card Detection Systems• Developed testing modules using C++ for embedded systems and network cards, and created test cases for these systems• Created User Acceptance Test documents and tested the software modules for quality, accuracy, and robustness

Master Of Science (M.S.), Management Information Systems

Bachelor Of Engineering (B.E.), Information Technology