Nitish M. Email & Phone Number

 Providing Production support for various applications. Managing and resolving production issues and MIM’s Performing incident and problem management on resolution, root cause analysis, escalations and prioritization to ensure process completion to service level agreement. Liaise with users and all other technology groups. Working closely with developers and system admin teams to discuss performance related issues with the apps and finding resolution in timely… Show more  Providing Production support for various applications. Managing and resolving production issues and MIM’s Performing incident and problem management on resolution, root cause analysis, escalations and prioritization to ensure process completion to service level agreement. Liaise with users and all other technology groups. Working closely with developers and system admin teams to discuss performance related issues with the apps and finding resolution in timely manner. Performing SME tasks for applications and come up with ways to enhance app performace. Ensuring stability of the application by proactively seeking ways of improving stability by driving key initiatives like capacity planning, failover projects and monitoring enhancement. Streamlining processes and finding ways to automate repetitive manual tasks. Performing change management, deployment activities of applications and participating in onboarding new applications. Monitoring jobs and resolving job failures by means of Autosys and ITRS tools. Troubleshooting trade related issues by ways of using sql queries and doing deep analysis before involving development. Create and maintain Knowledge base to provoke knowledge transfer within the team. Show less

Toronto, Canada Area

 Providing front line support to internal users for both hardware and software issues via telephone or on-site in a timely manner. Troubleshooting user’s networks, equipment, software and services over the phone, on-site and with remote control technologies. Managing and administering accounts via Active Directory. Providing desktop/technical support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support) Configuring… Show more  Providing front line support to internal users for both hardware and software issues via telephone or on-site in a timely manner. Troubleshooting user’s networks, equipment, software and services over the phone, on-site and with remote control technologies. Managing and administering accounts via Active Directory. Providing desktop/technical support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support) Configuring smartphones with airwatch MDM (mobile device management) and applying expertech group policies based on different user departments. Configuring and deploying new equipment, imaging software. Assisting with the installation of applications. Configuring and troubleshooting expertech vpn connection on machines. Repairing laptop’s. Assisting with mapping network drives and providing access to network printers. Configuring Cisco IP phones using Cisco unified console. Show less

Toronto, Ontario, Canada

 Accountable for ensuring that complex fraud incidents reported into Investigative & Security Services are evaluated, investigated, closed or escalated for further investigation in an appropriate and efficient manner.  Ensuring pattern or trending noted during the course of the investigative process is escalated the Manager, Intake & Analysis or Head of Intake & Analysis in a timely manner. Supporting the Investigators in pulling documentation from a variety of sources and… Show more  Accountable for ensuring that complex fraud incidents reported into Investigative & Security Services are evaluated, investigated, closed or escalated for further investigation in an appropriate and efficient manner.  Ensuring pattern or trending noted during the course of the investigative process is escalated the Manager, Intake & Analysis or Head of Intake & Analysis in a timely manner. Supporting the Investigators in pulling documentation from a variety of sources and assist with the case files for larger cases reported to Investigative & Security Services. Supporting the implementation of programs designed to prevent, identify weaknesses, reduce and recover losses by maximizing the efficiency of the analytical process, including ensuring that policies and procedures are followed and implemented to support the Enterprise Criminal Risk Management Framework. Establish and maintain a liaison with law enforcement agencies and other Financial Institutions to foster collaboration in the investigation of criminal acts against the Bank and in the resolution of problems affecting Bank security as a whole. Keep up to date on fraud related issues, and work with external parties as required (e.g. police and other FI’s) to understand the competitive landscape, keep abreast of industry developments and to protect the interests of BMO Financial Group by having an understanding the ever changing fraud landscape. Establish strong relationships with internal colleagues by providing advice and counsel where appropriate Show less

• Acting as the primary support contact, providing Tier 2 and Tier 3 application support to live production clients. • Development and execution of QA/UAT testing for production fixes and enhancements. • Creating and managing ID’S and providing support for database related applications like Paxus, HedgeTek and other applications such as Unitrax, ATAS , IWA,CMS and Hedgelink for Sharp. • Revoking accesses of terminated users and changing access of users as per revocation report from… Show more • Acting as the primary support contact, providing Tier 2 and Tier 3 application support to live production clients. • Development and execution of QA/UAT testing for production fixes and enhancements. • Creating and managing ID’S and providing support for database related applications like Paxus, HedgeTek and other applications such as Unitrax, ATAS , IWA,CMS and Hedgelink for Sharp. • Revoking accesses of terminated users and changing access of users as per revocation report from HR and managers. • Application testing and documenting the changes that may occur after new updates. • Administering banking applications such as JP Morgan, CITI Direct for cash, TD Web Banking, HSBC bank and Bank of America. • Working with external clients and internal users in resolving account related issues. • Being an SME for different applications and developing documentation for different business applications with related SLA information and providing access to these documents to different departments for reference. • Setting up secure id’s and assigning RSA tokens to the users for different banking applications like TD, HSBC, Scotia, JP Morgan. • Inventory maintenance of all user accounts and tokens within an MS Access database. • Answering user queries via e-mail or phone and resolving application related issues that they may have. • Implementing processes to provide access to systems for users based on approved requests, and to examine and validate end-user requests. • Resolving incident management ticket submitted by end users relating to application issues. • Working closely with the audit team and provide demo regarding the application process followed when conveying secure information to external and internal clients and working on finding any vulnerability in an application. • Adhering to client Service Level Agreements. • Handling the queue, clearing priority tickets and assigning tasks to other team members. Show less

Technical Support for fibe tv and Internet customers.Troubleshooting issues related to Internet.Bell email configuration and troubleshooting on Outlook express, Outlook 2007, outlook 2010 and windows mail platform.Modem and tv receiver configuration.Diagnose and repair wireless related issues.Providing general support for windows xp, 7, vista and win 8Providing general support in configuring email on smartphones and tablets.

Toronto, Canada Area

 Providing first and second level technical support to customers and build rapport with a variety of customers and their changing technical requirements Assists clients with software installation and software related issues. Assists clients on-call and on-site in troubleshooting problems related to viruses, spyware and malware and use different tools for their removal. Fluke and enable network ports for the client’s convenience. Hardware Diagnosis and repair. Setting… Show more  Providing first and second level technical support to customers and build rapport with a variety of customers and their changing technical requirements Assists clients with software installation and software related issues. Assists clients on-call and on-site in troubleshooting problems related to viruses, spyware and malware and use different tools for their removal. Fluke and enable network ports for the client’s convenience. Hardware Diagnosis and repair. Setting up printers for labs and staff machines and troubleshooting printer problems like jams and toner issue. Re-imaging workstations with different operating systems according to the staff needs Talking straight to the client, answering their questions in best possible way and providing a solution to the known issues. Take accountability to solve issues from beginning to end Show less

Computer And Network Support Tech, Information Technology

Activities and Societies: Orientation Studies computer and network support tech Volunteer in orientation Worked as On-site technician

It Management