Stephen Murray Email & Phone Number

Dublin, County Dublin, Ireland

• Working on the Nordics Tax team, predominantly processing documentation and quick refunds.
• Ensuring that all clients receive the most beneficial tax rates depending on numerous items such as domicile and entity type.
• Development of best practice and internal controls while adhering to CITI’s strict security, audit, and compliance requirements.
• Building and maintaining strong relationships with numerous high-profile clients, staying in constant communication during the process as they request.
• Implementing and adapting to any relevant tax changes in the various Nordics Markets.
• Reporting to team leaders on daily catch ups in relation to processing targets and any issues that nee

• Leading team huddles which include management
• Team leader to the branches Customer Financial Planning advisor
• Answer customer questions about banking services.
• Help customers protect their accounts by reviewing suspicious activity, help set up payments and advising best practice for account services.
• Processing customer deposits, withdrawals, and payments in a professional manner.
• Recommending bank products that meet a customer’s precise needs.

Dublin, Leinster, Ireland

• Delegating workload amongst staff.
• Attend manager meetings and report daily and weekly figures
• KPIs if line manager not on duty.
• Train new staff on sales and visual standards.
• Advising and serving customers while also handling any customer complaints and any customer queries

Responsible for providing exceptional customer service including efficient and accurate transaction processing. Accept deposits, loan payments, process checking and savings account withdrawals.

County Dublin, Ireland

County Dublin, Ireland

Education record

Level 6, Advanced Business Certificate

Level 5, Marketing