Nitisha Jain Email & Phone Number

As a Regional Service Manager at ICICI Bank, I oversee the branch compliance, service delivery, customer satisfaction and escalation of around 10 branches in the Narshimapur region of India. I am responsible for ensuring the compliance, quality, and efficiency of the banking operations, as well as managing the performance and development of the service staff. With over three years of work experience in the banking and real estate sectors, I have developed strong skills in banking, managerial finance, business strategy, and project management. I have successfully completed multiple online courses and certifications in project management from Coursera, which have helped me to plan, execute, and monitor various projects and initiatives at ICICI Bank. I hold a Master of Business Administration degree in Marketing and Finance from Institute of Professional Education and Research (IPER), Bhopal, where I graduated with distinction in 2020. I am passionate about delivering excellent service to our customers and stakeholders, and enhancing the reputation and growth of ICICI Bank in the region.