• Successfully resolving incidents with a 0% breach rate, ensuring timely and effective support to business users and the L1 team.• Efficiently handling and fulfilling service requests, contributing to the smooth operation of end users.• Provided comprehensive support to business users, addressing their queries and issues related to SAP FI modules.• Working closely with the L1 team across globe to ensure seamless incident resolution and service request management

• Successfully migrated data from a legacy ERP system to SAP during a post-merger integration (PMI) for a client acquisition.• Developed Load templates using precise field mapping for FI assigned objects, aligning with business requirements from GBPS.• Executed data cleansing processes on data received from business users from legacy system, ensuring compliance with SAP standards.• Achieved seamless data loading during mock data loads, dress rehearsals, and production phases across transport, quality, and production systems using customized programs and screen recording techniques.• Created detailed Reconciliation files and Data Verification scripts for all loaded objects, including comprehensive instructions, expected results, actual outcomes, and presented to business users for verification.

• Automated test cases using ALM/UFT based on client requirements to support monthly regression testing.• Conducted data preparation activities for each iteration to ensure exact test case execution.• Executed test cases to verify that changes did not affect ongoing business processes.• Proactively analyzed and resolved issues during test execution to support smooth operations for business users.