A seasoned professional with 23+ years of experience in CRM domain including 11+ years specializing in Salesforce Program & Delivery Management Expertise in managing end-to-end project lifecycles, ensuring on-time, on-budget and quality delivery with focus on operational excellence.Extensive experience in working with cross-functional teams—including customers, delivery managers, and technical teams—to execute concurrent & complex projects.Managed Delivery with a portfolio of ~$10M Quarterly Revenue & team size of 600+Operational Excellence - Accountable for revenue predictability, margin management, and headcount growth, ensuring alignment with organizational goals and sustainable business growth.Strong understanding of business objectives and addressing customer challenges, expectations and escalations.Practice Building & Growth – o Successfully scaled teams from 100 to 300+ members within 1.5 years through strategic hiring, training, and cross-skilling initiatives. o Developed a comprehensive training framework for Next Gen Associates and non-Salesforce talents in collaboration with the Learning and Development team.o Drove multiple initiatives such as Salesforce Day, certification drives, and external training sessions to enhance team skillsets and foster a culture of continuous learningConsistently recognized for fostering a positive, collaborative & fun-filled work cultureExperience with system and delivery integration during acquisitions, particularly in the Salesforce ecosystem.Adept at navigating diverse and multi-cultural environments, solving complex problems, and aligning teams to deliver on business goals.