Nitul Saikia Email and Phone Number

As a Chanel Manager for the region will be looking after Channel operations for Assam & North East. Pin-code expansion,Increasing the count of entrepreneurs(remote service centres) in remote areas/pin-code through providing them an opportunity to build up own LM centres where they can handle Xpressbess shipments to deliver our customers.Also involve on Operations to improve the performance metric. Leading the team on B2B & B2C sales through our own remote service centres.

Area manager-Kirana would manage the complete Operations of Kirana stores.(Onboarding of Kirana to Load Execution by Hub Operations)Making sure that customer orders are processed and deliver the best experience, managing Team of BD, HI, TL ensuring that operations run smoothly and metrics are achieved. Owning key metrics and driving the team with a structured approach to achieve the Targets.Stakeholder relationships, Cost Control, solely responsible for all the decisions pertaining to the Span of Control for Kirana.Key Responsibilities as a Kirana Area Manager-Business development, People Management &Develop Customer service capabilities for my Region.

Last Mile Operations,Team Handling, Operations Management, Customer Handling, Problem SolvingManpower Recuitment.

Responsibilities 1. Order Fulfillment for (www.sportxs.com) & market places (Amazon, snapdeal, flip kart)2. Handling Logistics for sportxs.com(click) & Sportxs(brick) for pan India location3. Courier companies Management for FedEx, Spoton, Delhivery and bludart account (Courier reconciliation, payments and acquisition of new partners.)4. And time turnover management for the time of order to the time of delivery5. Warehouse Management for the orders received.6. Accounts, Payments and Reconciliation – managed overall accounts (from operations side)7. Stock Management for additional stock ordered other than the store inventory.8. Monitoring the daily MIS reports and creating strategy to minimize costs of the company.9. Providing the monthly sales bifurcations to the accounts team.10. Pre-sales and post-sales customer support via email, online chat, phone inbound/outbound)11. Monitoring the operations team leads, team members on their assigned task and customer support team for all customer queries in all channels like www.sportxs.com (Phone, Tickets, and Email) & social media.12. Refunds and Follow-up with negative feedbacks and convince customers to remove them from social media.13. Escalate issues, suggest improvements and communicate with respective departments.14. Interacting with the customer service team senior managers of courier companies for high Escalation Delivery & Pickups15. Panning supply chain schedules in advance in preparation for busy seasonal periods16. Keeping in touch with suppliers and developing cordial relationship with them17. Negotiating with suppliers to minimize raw material and transport costs18. Taking steps to ensure the personal safety and safe working environment for staff19. Keeping the accurate records of products contracts, pricing and invoicing information20. Obtaining quotes for transportation and also making cost comparisons21. Involved in the hiring,training,supervising and mentoring of supply chain staff

An online portal for women's fashion & lifestyle.Operations and logistics management and Handling customer escalations.

Matrix-Matrix is a leading provider of International Telecom Solutions to Indians traveling abroad.Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands

Maintenance of Hansa Aircraft,Ground Run support to Senior Engineer,Periodic Checks of Aircraft.