Nitul Saikia Email and Phone Number

Handling operations and customer service-Operations Manager-1. Order Fulfilment from magento(www.sportxs.com) & market places(amazon,snapdeal,flipkart).2. Warehouse Management for the orders received.3. Stock Management for additional stock ordered other than the store inventory.4. Courier companies Management (Courier reconciliation, payments and acquisition of new partners.)And time turnover management for the time of order to the time of delivery5. Monitoring the daily MIS reports and creating strategy to minimize costs of the company.6. Providing the monthly sales bifurcations to the accounts team.7. Pre-sales and post-sales customer support via email, online chat, phone inbound/outbound)8. Single point of contact for all customer queries in all channels like www.sportxs.com (Phone, Tickets, Email) & social media.9. Refunds and Follow-up with negative feedbacks and convince customers to remove them from social media.10. Escalate issues, suggest improvements and communicate with respective departments.

Handling escalations coordinating with operations team,logistics to solve customer issues.actively involved with operations team and merket place orders.

Worked for six months as tranee.