Experienced Bilingual Professional | Lead Contact Representative | Collection ExpertUnlocking Solutions for Taxpayers | IRS | Treasury Department | Bilingual-Spanish✨ Resolving Complex Tax Issues ✨ Leading ACS Employees ✨ Delivering Exceptional Customer ServiceWith over 7 years of success in tax administration and customer service, I excel in providing effective resolutions to taxpayers' challenges. As a Lead Contact Representative at the IRS, I led a team of ACS employees, resolving issues and providing technical support. I possess a deep understanding of tax laws, policies, and procedures, enabling me to navigate complex cases and ensure compliance. My expertise includes:🔹 Workforce Leadership: Guiding employees, prioritizing tasks, and ensuring performance standards are met.🔹 Taxpayer Support: Educating taxpayers on their obligations, rights, and options, ensuring accurate understanding.🔹 Case Management: Analyzing accounts, approving agreements, resolving referrals, and reviewing documentation.🔹 Compliance Enforcement: Conducting financial analyses, securing levy sources, and initiating lien actions.🔹 Bilingual Proficiency: Fluently communicating in English and Spanish to assist a diverse range of taxpayers.By leveraging my exceptional time management skills, adaptability, and comprehensive knowledge of tax administration, I consistently achieve outstanding results. Let's connect to explore how I can drive efficiency, compliance, and positive outcomes within your organization.#TaxResolution #BilingualProficiency #CustomerServiceExcellence #Leadership #IRSExpert
Listed skills include Ventas, Microsoft Office, Operaciones De Venta, Liderazgo De Equipos Multidisciplinarios, and 5 others.