Nitza Lebron Email & Phone Number

Austin, Texas

Develop, analyze, and evaluate information involving the research of records and the nature of each inquiry. Inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements. Educates taxpayers and/or their representatives regarding tax obligations, responsibilities, rights, and options, including possible adverse consequences of decisions. Ensure that the taxpayers understand their federal tax obligation. Determine the potential impact of new rules, tax laws, regulations, policies, and procedures of the IRS and identify this potential impact to management.Perform extensive and specialized research, analysis to respond to a wide range of inquiries involving laws, rules, regulation, and policies subject to frequent legislative changes, amendments or precedents decisions that affect specific conditions.Place levies and make levy release determination upon resolution of balance. Lien determinations on accounts meeting criteria. Determine the next step to take to protect government assets. Utilize written communication techniques to summarize data clearly and concisely from various sources as well as present the information in graph, chart, spreadsheet, and computer printout format.Work as an On-the-Job Instructor (OJI). Share knowledge and expertise with employees within my unit/organization in a one-to-one environment. Use my technical expertise and years of experience to conduct training on basic and/or advanced areas of procedures, policies, techniques, or other specialized fields unique to my position/occupation.Chosen to participate in the Campus Collection Fresno Mentoring Program where I worked directly with my mentor, Mrs. Keosha Sankoh.Selected as a member of the Quality Improvement Team. This team will gather key information, analyze situations or issues, and conceptualize and design creative solutions to obtain better results.

Austin, Texas

Served as a work leader for ACS employees performing work on the Automatic Collection System (ACS) toll-free line used by the public to resolve issues and obtain information.Supported ACS employees identifying solutions to the cases they are working either on the phone or inventory and with any technical issue with their work tools.Approve Installment Agreements, letters, and actions. Review and resolve 4442 Referrals and Unpostables.Amend or reject work not meeting established standards and refers to supervisory any problems on meeting performance standards. Reviewed referrals sent by Contact Representatives to verify they have documented the cases correctly based on the case and the Internal Revenue Manuals (IRM).Independently prioritize my workload daily based on program requirements and possible aging assignments with competing deadlines. Maintain current knowledge of procedures, policies and directives, answer questions and provides both OJT instruction to employees.Communicated/collaborated with Management System Team (MST) to support phone demand. Coordinated time off the phone to work cases that need additional time as well as cases that have been rejected.Observed and reported to supervisor on performance, progress, and training needs of employees.Performed administrative duties in the absence of the manager.Prepared and executed technical meetings for the team every week to keep them inform about every technical changes. Discussed tendencies in case reviews to ensure quality improvements in agency procedures.Performed Procedural Non-Evaluative Reviews to CRs within the assigned team.

Austin, Texas

Independently interpret tax laws and related programs, policies, job aids, and publications available to the public to provide guidance and to assist taxpayers in understanding and meeting their tax responsibilities.Developed, analyzed, and evaluated information involving the research of computerized records by accessing multiple online/database systems.Resolved inquiries regarding tax account issues such as tax delinquency, adjusted taxpayer accounts and provided information about general Service procedures. Secured, analyzed, and protected sensitive personal and financial information.Applications trained while working as a Bilingual Contact Service Representative: Spanish and English Phones, 1040x, TPP, TPRQ.Prepared manual refunds, completed penalty abatements, and adjusted accounts as appropriate.Independently managed inventory consisted of a variety of cases that have different priorities and competing completion date.Excellent time management.Identified and referred taxpayers who have experienced a delay beyond normal processing time or who have suffered or are about to suffer a tax hardship.Partnered directly with Taxpayer Advocate Service resolving taxpayer problems that have not been resolved through normal IRS channels. Completed assign cases that are anticipated to be among the most difficult to resolve due to complicating factors. Closely worked with the Case Advocate and their managers to ensure the case is close following the IRS’ process and the time frame establish by the Agency.

Develop and execute territory business plans, coordinate efforts with territory partners in a team environment. Professionally create, maintain and increase sales within the Santurce territory by favorably influencing the prescribing habits of the targeted audience. Develop and deliver informative sales presentations based in individual customer needs to maximize market share of the gastrointestinal/cardiovascular portfolio. Ensure sales forecast and assigned budgets are met or exceed within the GI/CV

Puerto Rico

Achievements:Sales above quota all years.Select as a Ride Along Champion since 2002Recognized through Sales Value Proposition Awards due to my commitment to customer focus.Successfully launched Nexium . Santurce territory ranked in the first three positions island wide.; Responsible for product promotion in different therapeutic classes (i.e. Prozac, Zyprexa, Lorabid and Axid). Have developed/ searched and reapplied special attention gimmicks allusive to product’s propositions/ benefits, resulting in product recall increase. Coordinated and executed special activities for Top MDs to overcome specific product/ patients benefits concerns.Achievements:Three consecutive years of sales above quota. 63% and 272% growth in Prozac and Zyprexa sales, respectively.Increased 2.41 PP of share YTD in Prozac and 2.71 PP in Zyprexa.Evolution Index (YTD): 107% (Prozac) and 207% (Zyprexa).Sales results (1999) ranked in the Top 15% of Neuroscience division nationwide (including US).

Fully responsible for the compliance of Sales Quotas and Special Promotions Implementation of Cellular / Beepers Equipment. Also responsible to provide Customer Service and Product Specification assessment to clients, industries and government agencies.Achievements: Ranked among the top five sales representative in overall sales, immediately after first month in position. Number one in customer service.

Directly responsible to fully coordinate phone-line activation's with 10 Key Accounts. Total yearly activated lines close to 9,000, representing nearly $3 MM in sales. In charge of the Daily Rental Program, which includes: monthly sales reports, inventory control, invoicing and bills' collection, and development of an in-house personnel training program, as part of regular responsibilities. Based upon outstanding performance assigned to the Correction Action Team (C.A.T) , which develops and implements special programs/activities applying Total Quality concepts, in order to increase productivity; Successfully established formal procedures/policies that enhanced interdepartmental communication, shortening line activation approval from 24 hr to 4 hr. Improved Customer Service through the development of a Tracking System that allow to better monitor and fasten the line activation process.

(Aug - 1991 / Feb - 1992.) Responsible to provide administrative support to the Director, which included Public Relations -- Customer Service -- and Projects Quotations for small clients. Assisted in special projects, developing TV commercials, public service announcements and educational videos.; Worked in a training program, while studying: performed several project's research, which aimed broaden professional skills and Public Relation scope.