Nivedita Rao Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

I’m a Project Manager and handle the accounts of L’Oreal and Ralph Lauren (USA).

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

Worked as a Communications, IELTS and Corporate Trainer (for MNCs such as Accenture, AOL, Siemens, Amazon, DTDC) and provided services, such as:■ Collaborate with management and subject matter experts to identify the learning objectives, content development or procurement, and delivery of proposed trainings■ Create and maintain a training calendar with the PCO directors for all training projects■ Scheduled and trained professionals in IELTS examination - groups of 25+ employees■ Lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement ■ Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs■ Routinely evaluated business training needs and adjusted staff development and educational programs■ Conducted ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust learning strategy and curriculum■ Developed and managed tracking and reporting progress on training progress■ Delivered virtual and live classroom training while identifying training gaps to helpthe teams

Bangalore

Worked as an Operations Executive and provided project based services, such as:■ Introducing and developing the Escalations and Customer Ratings processes:● Built and set-up the tracking mechanisms, metrics and SOP from the ground up, which are currently still in place and the basis for new services to develop, like Installation services, Amazon Beauty services, KYC for Amazon Pay, Amazon Troubleshooting services for electronic appliances.● Helped implement strategies to better the services provided to customers – went from a 3.2* rating to the current benchmark of 4.5* rating● Worked as a Liaison between the Product, Category, Legal, ERC, Customer Service and Operations teams for seamless and integrated workflow● Devised plans to improve the relations and work ethic between the amazon and service provider/vendor teams● Trained over 40 individuals, most of whom have now been hired full-time as they have learnt quick and efficient ways of handling their work under my guidance● Instigated deep-dives on poor customers experiences, to improve the process and services being provided on a day-to-day basisTraining for new hires:● As mentioned earlier, I have trained over 40 individuals integrate into our team and processes● I’ve helped them gain skills in Microsoft Excel, Google sheets, automation with formulae, interpersonal skills, presentation skills, communication and language skills (both written and spoken).● And most importantly, taught them efficient and disciplined ways to handle their work, which helped them gain visibility on the larger team.

Bengaluru Area, India

Worked as a Compliance Reviewer and provided project based services, such as:■ Implementing all national and international compliance policy rules and regulationsacross the video catalogue:● Reviewing of video assets and identifying offensive content against the compliance policy● Working closely with the video editorial team and applying content ratings● Updating and maintaining a database for the entire video catalog base● Managing customer success issues● Provided support to maintain and uphold the compliance program● Provided valuable compliance advice to the business unit management regarding policies, controls, and procedures.● Prepared accurate reports for filing and conducted regular audits● Monitored registration, licensing, and training requirements for employees.

Mumbai Area, India

BOING is a state of the art recording studio designed by acclaimed acoustic designer Sam Toyoshima of STL Labs Japan. At BOING, they believe sound is a creative process and is critical to the art of filmmaking. Keeping the creative process in mind, they have designed a space that fosters, facilitates and inspires creativity and innovation. --- Worked as an Intern Sound Engineer and provided project based services, such as:• Setting up the studios for use- linking the channels, mics and other gear.• Assisting the recording artists in the room.• Taking notes of the clients’ requests and forwarding it to the engineers.• Assisting and observing the sound engineers everyday during sessions.

Bengaluru Area, India

Worked as a Communications Consultant and provide various project based services, such as:● Photography and Videography● Website Layout and Content● Creating brochures, maps● Developed and executed internal communications plans. Preparedmessages, talking points, and presentations for executives, and assisted withglobal town hall meetings.● Developed email marketing campaigns and web and social media contentand strategy to increase awareness of client's business and generate leads.● Crafted press releases and planned press events. Wrote white papers, casestudies, newsletters, presentations, and blogs covering a broad range oftopics.● Consistently exceeded both revenue and gross unit objective on monthlybasis● Grew contact lists for both prospective and current investors● Developed sales initiatives and trained incoming sales and communicationsstaff.

Bengaluru Area, India

Worked in the Internal Communications section of EY and provided project based services, such as:○ Create and execute engaging content for internal communications○ Help to manage internal channels (Intranet, e-mailing, TV screens, internalsocial networks...)○ Assisting in the preparation, production and distribution of communicationmaterials to support communications campaigns○ Understand the environmental factors affecting Ernst & Young, the practice, and its markets○ Respond with poise and confidence to inquiries on communications from all levels of management within the firm○ Present complex ideas and anticipate potential objections. Communicate any ramifications of decisions and issues to project stakeholders, and present alternatives○ Demonstrate the ability to manage changing project priorities and arrangements in tight timelines○ Edited and rated 3200 odd citations○ Created and designed task/event oriented mailers○ Proofreading○ Creative Content Writing

Bengaluru Area, India

The Hindu is an English-language Indian daily newspaper. The Hindu has its largest base of circulation in southern India, and is the most widely read English daily newspaper in Kerala and Tamil Nadu.➢ Performed tasks such as news reporting, research work, and blogging articles.➢ Has a published article in the paper (‘A Bite of Health’ – May 2014 issue)➢ Was given special photography lessons - techniques of light, exposure, angle, etc.

Bengaluru Area, India

Raksha Kumar is a freelance feature writer for papers such as The New York Times, The Hindu, Deccan Herald, The Washington Post, Yahoo and many more. ➢ Extensive research for multiple articles.➢ Inspired multiple article ideas.

Bengaluru Area, India

Treetins, an organization committed to building positive interactions between strangers has launched Treetins.com, an online platform which lets you bump into strangers purely based on what you express or how you converse rather than who you are or what you look like. ➢ Uploaded original literature content on the site. ➢ Helped get the site started.➢ Provided concrete feedback and motivated changes in the site.

Bachelor Of Arts (Ba), Communication And Media Studies

Ics, Arts, Humanities/Humanistic Studies

Icse