Nivedita Singh Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

•Maintain school's database in Synergetic using SQL Server, involved in establishing data entry rights/responsibilities, management of updating data, running reports, development of procedures for the extraction of info and printing of lists from database applications.•Checking daily attendance marking, managing teachers class pages, Adding and modifying assessments to the courses for the class.•Setting up the application by generating subjects, classes, enrolments, assessment items by extracting data from Synergetic and importing it into Accelerus (application used for generating student reports, data analysis).•Set up and maintain assessment areas for teachers, as well as database columns. Update report pages for senior/middle schools. Ensure external data (e.g., NCEA, ICAS, REACH results)•Ensure Markbooks have current achievement/unit standards available for data to be entered. Prepare results file and send information to NZQA. Enrol new students and process leavers on the MOE Database (ENROL).•Working on large Excel spreadsheets and understanding of insights of data using Pivot Tables, Lookup Functions like (XLOOKUP, VLOOKUP, MATCH etc.) and Data Filters.•Using inbuilt SQL queries on Guit Hub and executing it on SQL Management Studio for accurate result.•Managing Consent2 Go for activities like Sports, Excursion, Events placing control of student care information and consenting parent’s permission for student’s activities.•Managing Rollcall School bus Management system that delivers real-time tracking of the bus system and assigning students toggle to access the bus.•Understanding for Data Visualizations Tools like Power BI for building data tables and dashboards.

Auckland, New Zealand

•Be the first point of contact for resolution and management of reported businessapplication’s (EGLOBAL) and technology related incidents.•Providing Level-2 support and continuous working with the IT Help Desk, Developers team and the Architectural team.•Experience and knowledge of incident, problem and change management processes.•Assist in the creation, implementation, execution of training programs and manage software upgrades, release changes during weekends.•Ensuring product feedbacks are well documented in ITIL format for further training and record purpose to appropriate product owners and managers.•Be the key point of contact between users and app vendors for system migration and updates for NZ and AU regions.•Working experience of database schemas, ability to write and run queries and scripts to update client’s policies and quotations.

Auckland, New Zealand

•Supporting the implementation of application upgrades, and deploying new instances of applications to ensure applications are running within the Software Development Life Cycle.•Application and technical assistance via phone and remotely using tools like Team Viewer, Bomgar.•Performing morning checks process and updating on a regular basis, monitoring various platforms (SCCM, SCOM, email alerts, Source One etc.). In charge of monthly Server Patching Procedure.•Hands on G-Suite including the Google Authenticator, Email Flow Settings.•Understanding of the Software Delivery Lifecycle (SDLC).•Supporting Application like My Desktop, Campaign Track Real-estate CRM System. Documenting concepts and providing training to the Agents.

Auckland, New Zealand

•Worked in a roster shift performing ICT service desk tasks and handling support calls as part of the Service Desk function which at various times could include weekends or holidays.•Supporting around 3,000 users and workstations across NZ and AU and working very closely with the L3, Network, Architectural, Development, NOC team.•The key performance indicators being a high “First call resolution” and a highcustomer satisfaction index.•Managing Incidents, Service requests and Change requests via ticket and service management tools like SNOW (Service Now), Zen Desk, Jira, Remedy with complete root cause analysis.•Process of creating new users, Security Groups, Workstation’s, Group Policies,Mailboxes, DL access in Active Directory and MS Exchange.•Managed the Skype for Business portal for creating Users, response groups, and hunt groups.•Setting up network shared drives and granted permissions mapping drives to users.•Installation of multiple applications support used companywide with platforms like Telstra, Citrix, AutoCAD, Google Earth, Cisco-Systems, Adobe, VMware etc.•Play a very vital role in dealing with the 3rd party contractors, vendors for license maintenance and deeper level technical support ex. Dell, Nitro, Adobe, VMWare, Enterprise IT etc.•Working hands on SharePoint (One Net) creating and managing company’s lists andlibraries.•Continuously monitoring Carbon Black endpoint protection and record all endpoint of server activity to prevent, detect and respond to cyber-threats safeguarding corporate and customer data.

Hamilton

•Worked in a busy phone based, customer service role, providing single point of contact between the service provider and user for Incident and Problem Management processes.•Responsible for logging and processing tickets with agreed business SLAs (both incidents/ service requests),•Monitor areas of potentially significant business risks and provide feedback to the Team Manager.•Maintained excellent working relationships with internal customers, team members, Sale’s team, external contractors and service providers for (processing invoices, telephone support, and printer support).•Part of a remote based team providing support, troubleshooting and resolution on desktop applications (Citrix, desktop profiles, drive mappings, Internet explorer, SharePoint).•Manage user accounts and permission in Active Directory (Server 2003, 2008, 2012) and Microsoft Exchange.

Banglore

•My job profile included working in a busy Multinational Call Centre environment providing Level 1 technical support and analyzing tickets to identify known issues for the process and maintaining the KPI’s.•On call service managing relationships between internal clients and external business partners.•Using Remote Troubleshooting tools like Windows Remote Desktop Connection.•Monitor areas of potentially significant business risk and proactively provide feedback.•Provided customer satisfaction by handling work orders with efficient communication, documentation and strictly met time lines.

Post Graduate, Applied Informatics

Bachelor'S In Computer Science, Computer Science, A+