Nivedita Singh Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Maintain school's database in Synergetic using SQL Server, involved in establishing data entry rights/responsibilities, management of updating data, running reports, development of procedures for the extraction of info.
• Checking daily attendance marking, managing teachers class pages, Adding and modifying assessments to the courses for the class.
• Setting up the application by generating subjects, classes, enrolments, assessment items by extracting data from Synergetic and importing it into Accelerus (application used for generating student reports, data.
• Set up and maintain assessment areas for teachers, as well as database columns. Update report pages for senior/middle schools. Ensure external data (e.g., NCEA, ICAS, REACH results)
• Ensure Markbooks have current achievement/unit standards available for data to be entered. Prepare results file and send information to NZQA. Enrol new students and process leavers on the MOE Database (ENROL).
• Working on large Excel spreadsheets and understanding of insights of data using Pivot Tables, Lookup Functions like (XLOOKUP, VLOOKUP, MATCH etc.) and Data Filters.

Auckland, New Zealand

• Be the first point of contact for resolution and management of reported businessapplication’s (EGLOBAL) and technology related incidents.
• Providing Level-2 support and continuous working with the IT Help Desk, Developers team and the Architectural team.
• Experience and knowledge of incident, problem and change management processes.
• Assist in the creation, implementation, execution of training programs and manage software upgrades, release changes during weekends.
• Ensuring product feedbacks are well documented in ITIL format for further training and record purpose to appropriate product owners and managers.
• Be the key point of contact between users and app vendors for system migration and updates for NZ and AU regions.

Auckland, New Zealand

• Supporting the implementation of application upgrades, and deploying new instances of applications to ensure applications are running within the Software Development Life Cycle.
• Application and technical assistance via phone and remotely using tools like Team Viewer, Bomgar.
• Performing morning checks process and updating on a regular basis, monitoring various platforms (SCCM, SCOM, email alerts, Source One etc.). In charge of monthly Server Patching Procedure.
• Hands on G-Suite including the Google Authenticator, Email Flow Settings.
• Understanding of the Software Delivery Lifecycle (SDLC).
• Supporting Application like My Desktop, Campaign Track Real-estate CRM System. Documenting concepts and providing training to the Agents.

Auckland, New Zealand

• Worked in a roster shift performing ICT service desk tasks and handling support calls as part of the Service Desk function which at various times could include weekends or holidays.
• Supporting around 3,000 users and workstations across NZ and AU and working very closely with the L3, Network, Architectural, Development, NOC team.
• The key performance indicators being a high “First call resolution” and a highcustomer satisfaction index.
• Managing Incidents, Service requests and Change requests via ticket and service management tools like SNOW (Service Now), Zen Desk, Jira, Remedy with complete root cause analysis.
• Process of creating new users, Security Groups, Workstation’s, Group Policies,Mailboxes, DL access in Active Directory and MS Exchange.
• Managed the Skype for Business portal for creating Users, response groups, and hunt groups.

Hamilton

• Worked in a busy phone based, customer service role, providing single point of contact between the service provider and user for Incident and Problem Management processes.
• Responsible for logging and processing tickets with agreed business SLAs (both incidents/ service requests),
• Monitor areas of potentially significant business risks and provide feedback to the Team Manager.
• Maintained excellent working relationships with internal customers, team members, Sale’s team, external contractors and service providers for (processing invoices, telephone support, and printer support).
• Part of a remote based team providing support, troubleshooting and resolution on desktop applications (Citrix, desktop profiles, drive mappings, Internet explorer, SharePoint).
• Manage user accounts and permission in Active Directory (Server 2003, 2008, 2012) and Microsoft Exchange.

Banglore

• My job profile included working in a busy Multinational Call Centre environment providing Level 1 technical support and analyzing tickets to identify known issues for the process and maintaining the KPI’s.
• On call service managing relationships between internal clients and external business partners.
• Using Remote Troubleshooting tools like Windows Remote Desktop Connection.
• Monitor areas of potentially significant business risk and proactively provide feedback.
• Provided customer satisfaction by handling work orders with efficient communication, documentation and strictly met time lines.

Post Graduate, Applied Informatics

Bachelor'S In Computer Science, Computer Science, A+