Nix Goundar Email & Phone Number

Auckland, New Zealand

• Oversaw successful implementation of innovative business processes. Enhanced operational efficiency which saw growth of over 250% within 3 years through process improvement initiatives and workflow optimization alongside organic growth• Reduced customer service response time to within 24 hours through the implementation of a new ticketing system, templated responses and streamlined processes.• Developed and implemented processes utilised by the compliance and technology team to conduct daily operations• Oversaw a system migration across all of NZ for core systems utilised by Smart Parking• Analyzed and enhanced efficiency, reducing costs of current business procedures.• Led and effectively optimized operations of Compliance and Technology Teams.• Formulated and presented comprehensive process improvement data reports.• Spearheaded projects as the second-in-command to the Managing Director.

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Technicians dispatched efficiently, ensuring maximum productivity in peak service hours.• Orchestrated technicians' schedule for optimal productivity.

Auckland, New Zealand

• Oversaw 15-member FTE team to consistently meet service level targets.• Continually reviewed and enhanced systems, policies, and procedures through focus groups, data analysis, and process improvement methods to eliminate inefficiencies.• Managed risk in cover assessment by accurately applying eligibility criteria and policy terms.• Boosted consultant performance via regular coaching, monitoring, reporting, and feedback.• Championed a proficient service environment promoting team growth and development.

Auckland, New Zealand

• Spearheaded diverse team leadership roles across three high-profile international campaigns at American Express, Contact Energy, and NIB Insurance.• Led American Express's New Merchants and Sales Team, significantly boosting business growth.

Auckland, New Zealand

Managed a team of 18 FTE focused on inbound customer service. Trained individuals in reporting software such as allegiance and genesis. Highest team NPS in the centre.

Auckland, New Zealand

Managed a team of 12FTE focused on outbound retention, from an initial 3 month pilot to 13 months. Trained individuals on SAP, Oracle CRM, Workday and Google.

Auckland, New Zealand

Managed a team of 11 FTE focusted on inbound customer service. Successfully maintained the highest team NPS in the centre, 2 months running.

Auckland, New Zealand

Inbound / Outbound sales to existing and new card members. Consistently in the top 3 sales bracket across 3 different teams.

Baku Azerbaijan

Worked abroad in a non-English speaking country. Aided in sending Azeri students to study abroad. Helped foreign English teachers settle in.

Wellington New Zealand

• Orchestrated operations and HR at a national level for a multinational NPO.

Key Duties - Setting up and packing down dining areas.Serve food to clients in a professional mannerServing alcohol and other beverages

Auckland New Zealand

Summer Internship● Source, screen and recruit candidates across South East Asia● Coordinating recruitment strategy● Aiding in Induction

Bachelor Of Commerce, Management And Commercial Law

Activities and Societies: AIESEC Auckland, Commerce Students Association, Management Consulting Club, Student Magazine Proofreader

Ncea Level 3, Accounting, Economics, Information Management, Media Studies And Statistics

Activities and Societies: Field Hockey 1st XI, School Videographer, Economics Quiz Team