Nix Goundar Email & Phone Number

Auckland, New Zealand

• Oversaw successful implementation of innovative business processes. Enhanced operational efficiency which saw growth of over 250% within 3 years through process improvement initiatives and workflow optimization.
• Reduced customer service response time to within 24 hours through the implementation of a new ticketing system, templated responses and streamlined processes.
• Developed and implemented processes utilised by the compliance and technology team to conduct daily operations
• Oversaw a system migration across all of NZ for core systems utilised by Smart Parking
• Analyzed and enhanced efficiency, reducing costs of current business procedures.
• Led and effectively optimized operations of Compliance and Technology Teams.

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Technicians dispatched efficiently, ensuring maximum productivity in peak service hours.
• Orchestrated technicians' schedule for optimal productivity.

Auckland, New Zealand

• Oversaw 15-member FTE team to consistently meet service level targets.
• Continually reviewed and enhanced systems, policies, and procedures through focus groups, data analysis, and process improvement methods to eliminate inefficiencies.
• Managed risk in cover assessment by accurately applying eligibility criteria and policy terms.
• Boosted consultant performance via regular coaching, monitoring, reporting, and feedback.
• Championed a proficient service environment promoting team growth and development.

Auckland, New Zealand

• Spearheaded diverse team leadership roles across three high-profile international campaigns at American Express, Contact Energy, and NIB Insurance.
• Led American Express's New Merchants and Sales Team, significantly boosting business growth.

Auckland, New Zealand

Managed a team of 18 FTE focused on inbound customer service. Trained individuals in reporting software such as allegiance and genesis. Highest team NPS in the centre.

Auckland, New Zealand

Managed a team of 12FTE focused on outbound retention, from an initial 3 month pilot to 13 months. Trained individuals on SAP, Oracle CRM, Workday and Google.

Auckland, New Zealand

Managed a team of 11 FTE focusted on inbound customer service. Successfully maintained the highest team NPS in the centre, 2 months running.

Auckland, New Zealand

Inbound / Outbound sales to existing and new card members. Consistently in the top 3 sales bracket across 3 different teams.

Baku Azerbaijan

Worked abroad in a non-English speaking country. Aided in sending Azeri students to study abroad. Helped foreign English teachers settle in.

Wellington New Zealand

• Orchestrated operations and HR at a national level for a multinational NPO.

Key Duties - Setting up and packing down dining areas.Serve food to clients in a professional mannerServing alcohol and other beverages

Auckland New Zealand

• Summer Internship
• Source, screen and recruit candidates across South East Asia
• Coordinating recruitment strategy
• Aiding in Induction

Bachelor Of Commerce, Management And Commercial Law

Activities and Societies: AIESEC Auckland, Commerce Students Association, Management Consulting Club, Student Magazine Proofreader

Ncea Level 3, Accounting, Economics, Information Management, Media Studies And Statistics

Activities and Societies: Field Hockey 1st XI, School Videographer, Economics Quiz Team