Plan and manage portfolios of projects

Manage a team of 12 direct reports, both full time and contractors. Hold annual and semi-annual performance reviews and provide 1:1 coaching sessions. Successfully lead the on-time implementation of the multi-year Loan System Replacement project to implement Fiserv's DNA software along with over a dozen modified or new systems to provide next generation loan servicing capability to the Bank and it's Association Banks. Regularly provide C-suite reports and presentations along with leading the customer-facing communications for the loan servicing systems.

Project manager supporting the South Carolina Department of Health and Human Services.Lead the successful transition of the South Carolina BabyNet program from an outside agency in SCDHHSDeveloped and deployed agency-wide training on the Information Technology Infrastructure Library (ITIL) best practices

Developed a hybrid-Agile project management process and documentation, tailored for ETS to deliver the first customized virtual environment utilizing Amazon Web Services for both CSC and ETSLead the design, implementation, and migration to a new NetApp digital storage system as well as the transformation from a legacy cost model to an "as a service" offeringMigrated over 75% of the client's active and archived business data with zero data loss or negative business impact to a new NetApp storage as a service solutionManaged numerous service improvement and feature enhancement projects supporting ETS' NetApp digital storage as a service systems resulting in an additional $8.5M in TCVEstablished a good working relationship with client whose trust in CSC had dissolved. Consistently asked to lead top business critical projects for the clientDelivered network and IT infrastructure for ETS' Washington, D.C, San Francisco, and Sacramento officesUpgraded network, IT infrastructure, and hotel services integration for ETS' Chauncey Conference Center expansionImplemented a customized emergency/911 alert system for ETS' Princeton, NJ campusCreate and update project documentation and ensure accuracy of technical documentation

Improved operational efficiency to turn around client delivery from weeks behind schedule to on-time Trained team members in digital print production workflows to align with company best practices Created, revised, and printed account operations templates and documents in compliance with customer and corporate guidelines.

Lead first team to meet corporate delivery requirements for the store since openingSupervised a team of 15 to ensure customer service and daily operations excellence

Lead a team in developing, and re-designing infographics and PowerPoint slides for use in international presentations. Assisted in converting legacy paper documents into interactive PDF documents for web publication as well as converting other paper files into a digital archive system.

Created lesson plans and taught techniques in drawing, digital photography and relevant computer software.Cooperated with a diverse, international staff to supervise campers during all activities during week-long sessions.