Nicole Young Email & Phone Number

Phoenix, Az, Us

• 12-18 month leadership development program for a global high-potential cohort for General Manager level roles • Benchmark Purpose established as a result of engagement survey feedback; supported the initiative’s project team• Curated, on-demand leadership development journeys to support various levels of leadership • Employee engagement and inclusion survey, pulse survey, process, report out cadence, and action planning; Results: YOY increases in participation and overall engagement score, and faster results cascade to managers (within 2 weeks of survey close)• New Hire onboarding microsite housing common resources and information for the first 90 days of employment; created and deployed with zero budget.• Behavioral job targets for leadership & critical-to-fill roles for recruitment, succession planning, development, and coaching• Change management consultant on Human Capital Management implementation, including evolving our training offerings from just system training to include leadership development (Coaching for Higher Performance) in core areas, as aligned with functionality; designed and developed in-person training materials and co-facilitated train-the-trainer sessions• Quarterly curated DEI learning journeys for both leaders and employees, to further our DEI education strategy; Results: Q2 2024 achieved 94% participation from leaders; 91% participation from employees• Quarterly Global Compliance Training Program assignments worldwide; Completion rates routinely in the high 90s

Key Contributions:Senior Team Talent Assessment and Succession Planning Strategic Executive Communication Plan, including implementation of first organization-wide virtual townhall meetingsInstructor Candidate Technical Skills Evaluation Process Improvement50th Anniversary Milestone Celebration, including historical micrositeKorn Ferry Leadership Architect Competency Implementation

Scottsdale, Az

Scottsdale, Az

Developed interactive product training for Walmart employees that centered on a just-in-time training solution allowing for learning while serving customersDesigned interactive in-person and synchronous online training for and delivered training in both formats to international IT professionals on using a new incident tracking tool, maximizing the training budget allowed for the projectDesigned synchronous and asynchronous online training for and delivered training to employees using ADDIE, including new hire training for Ticketmaster’s Contact Centers and webinar product training for clientsExpanded and maintained new employee orientation for corporate staff with support of executive leadership to emphasize the historical, cultural, and business aspects of ticketing.

Key Contributions:New Employee Orientation PlansNew Employee Orientation Training Development and FacilitationOrganizational Quarterly Compliance Training Coordination and Development

M.Ed., Educational Technology, Summa Cum Laude

Ba, English, Magna Cum Laude

2Nd Dan (Degree) Black Belt Taekwondo, 10/2023, Taekwondo, Moo Duk Kwan

Activities and Societies: Training in Tae Kwon Do, Brazillian jiujitsu, hapkido, aikido, krav maga, kung fu, Hwarang do, muy thai kickboxing