I highlight my expertise in Customer Operations Digital, where my roles include leveraging customer analytics and business intelligence to drive business decisions, managing customer relationships using CRM systems like Microsoft Dynamics, and automating lead generation along with sales and marketing processes. I emphasize the use of platforms like ClickDimensions for email marketing, WordPress for content management, and AI-driven virtual assistants for digital communication. Generative AI is also a key transformative tool I focus on to improve customer operations. Additionally, my experience extends to Web Technologies, encompassing website design and development, web application development, and hosting and server management. These roles involve creating user-centric websites, developing web-based applications, and managing hosting services using tools such as PHP, JavaScript, and Cloudways.My proficiency in Marketing Technologies, often referred to as "MarTech," includes search engine optimization (SEO), social media management, web analytics, and pixel implementation. These roles involve optimizing online presence, leveraging social media platforms for brand promotion, and using analytics tools like Google Analytics to track and analyze website traffic and user behavior. Overall, my LinkedIn profile showcases a comprehensive guide to my roles and responsibilities within the digital customer experience landscape, highlighting the integration of various technologies and tools to enhance efficiency and customer engagement.

Eagle Hills Abu Dhabi, a UAE-based private investment and real estate development company, is the developer of spectacular new city hubs in high-growth international markets. With a focus on funding and developing large-scale real estate projects, Eagle Hills Abu Dhabi designs and implements mixed-use facilities including residential and commercial property, shopping malls, retail, hospitality, education and healthcare. These communities draw on the latest technologies to build smart and sustainable projects that add significant value to the local economy. Mohamed Alabbar, a global entrepreneur with proven expertise in conceptualizing and executing iconic projects, leads Eagle Hills Abu Dhabi. The senior management brings extensive experience in creating growth-oriented urban centers. Eagle Hills Abu Dhabi is currently studying a number of similar large projects around the world. The company will develop large-scale real estate developments, from design to execution and asset management, including operating assets in hospitality and retail sectors.I am responsible for managing corporate Digital Marketing activities which include SEO (SEMRush, Google Search Console), SEM (Google Paid Ads), Social Media (Facebook, Twitter, Instagram, LinkedIn & Youtube), CMS (WordPress & Hosting Servers), Website Tagging and Analytics (Google Analytics, Google Tag Manager and Google Data Studio). Developed and maintained marketing automation tools for company using ASP.NET, C#, AngularJS, PHP, SQL Server, MySQL, HTML, CSS, JS, Jquery, Bootstrap technologies. Manage different digital marketing agencies for Website Development, Digital Marketing, Social Media Community Management, Search Engine Optimization (SEO).

I handle digital operations and media planning for one of our clients - Department of Tourism and Commerce Marketing (DTCM), Dubai :- Digital Media Planning- Digital Advertising Operations- Understanding campaign requirement and brief- Following up with client's creative agency and ensure materials are received appropriately to allow timely setup and launch on time- Work closely with Etihad's brand and marketing teams to receive updates and provide campaign and other statuses- Meeting new suppliers and managing existing partners- Reviewing supplier invoices, reconciling with our reports and working closely with finance to ensure supplier invoices are cleared and paid off on time- Optimise the campaigns on daily basis to get good CTR and ROI- Generating Booking Order (BO) & end to end campaign setup in DFA/DCM- Work closely with Ad Ops and suppliers to setup and execute campaigns on time - Managing Daily, Weekly & Monthly reports - Managing Analytics (Omniture , Google, Baidu)

I handle digital operations and media planning for one of our clients - Etihad Airways, Volkswagen Group, Sony Mobile and National Bank of Kuwait (NBK):- Digital Media Planning- Digital Advertising Operations- Understanding campaign requirement and brief- Following up with client's creative agency and ensure materials are received appropriately to allow timely setup and launch on time- Work closely with Etihad's brand and marketing teams to receive updates and provide campaign and other statuses- Meeting new suppliers and managing existing partners- Reviewing supplier invoices, reconciling with our reports and working closely with finance to ensure supplier invoices are cleared and paid off on time- Optimise the campaigns on daily basis to get good CTR and ROI- Generating Booking Order (BO) & end to end campaign setup in DFA/DCM- Work closely with Ad Ops and suppliers to setup and execute campaigns on time - Managing Daily, Weekly & Monthly reports - Managing Analytics (Omniture & Google)

Lead operation team which supports Google Ad Servers which includes DoubleClick for Publishers (DFP) and manage day to day ad operations of Google clients. I handle day to day ad operations and campaign management of Google accounts and provide support to Google DFP customer to resolve ad issues.

Leading advertising operations for advertising for Yahoo! Southeast Asia markets (SG, MY, PH, ID & VN) and also supported successfully other markets campaigns of Yahoo! Korea, Hong Kong, New Zealand and Australia.Significant Contributions:Advertising Operations• Leading an Ad Ops team (SEA) of Yahoo! Offshore Shared Services. • Interface with CS, Sales and other teams to ensure campaign implementation and delivery• Experience of handling 3rd party ad serving codes like Atlas, Doubleclick, Mediaplex, Blue Lithium, etc.• Optimize ad campaigns to insure complete delivery and maximum revenue.• Troubleshoot and resolve internal and external issues associated with ad campaigns.• Coordinate with other teams, understand the challenges and provide effective solutions.• Experience working with video advertising platforms of Yahoo!• Ability to solve technical issues, troubleshoot campaigns and have great problem solving skills.Inventory Management & Reporting• Lead development and implementation of Inventory Management plan that result in consistent achievement of business objectives by managing under deliveries of Yahoo! campaigns for SEA.• Advanced spreadsheet and database management skills.• Generate advanced campaign performance reports for top management on daily and weekly basis.• Automated numerous reports using VB.NET programming to reduce large amount of manual work.• Ability to work on multiple reports by pulling data of multiple booking countries.

PubMatic enables publishers to realize the full potential of their digital assets. Since its founding in 2006, PubMatic has consistently been first-to-market with industry-changing products, services and systems for publishers. Our products are supported by always-on consulting and services that reflect our belief in putting publishers' needs first.Significant Contributions:• Campaign Management and Implementation.• Third party tags review for creative violations and malware issues.• eCPM updates of campaigns running in PubMatic.• Manage Publisher’s inventory with Frequency Cap and Impressions Cap.• Work on various networks ad tags and modify as per requirement.• Handle various Publisher reports on daily basis.

United Online, Inc. is a leading provider of consumer products and services over the Internet, where the company's brands have attracted a large online audience that includes more than 60 million registered accounts. The company's Classmates Media segment services are online social networking (Classmates) and online loyalty marketing (MyPoints). Its primary Communications segment services are Internet access and email (NetZero and Juno).Significant Contributions:• Advertising campaigns implementation and quality assurance• Review and approve 3rd party creative - image, flash and 3rd party tag• Ad exchange (Right Media), creative review, campaign creation and reporting• Marketing UOL products on Classmates, NetZero and Juno websites using AdDynamix• Email Management (Stormpost): email drop implementation and deployment • Pull reports from 3rd party advertisers’ websites manual or using SilkTest script• 3rd party report Excel automation using Visual Basic language• Handle various Ad Operation reports.

Nipuna BPO is one of India's leading integrated end-to-end outsourcing service providers, besides being the world's first company to be certified at eSCM (e-sourcing capability model) level 5.Transaction Process AssociateClaims Processing and AdjudicationRemote server database transaction and maintenance.Website Development using client and servers site script/languages.

is a business research and analysis company, which provides research and strategy support services to some of the world's leading research and consulting firms.; Internet Marketing ResearchCorporate Product Search using online search engines (Google, Hoovers)