Boosted year-over-year membership revenue by 41% and grew memberships by 63% through optimizing SOPs, CRM systems, and implementing targeted marketing campaigns. Successfully secured a federal grant, increasing contributions by 112%, which led to expansion of our charitable health and wellness clinics and boost participation by 116%. Launched the center’s first-ever adaptive sports program, offering free weekly classes that help participants improve their fitness and physical abilities. Also… Show more Boosted year-over-year membership revenue by 41% and grew memberships by 63% through optimizing SOPs, CRM systems, and implementing targeted marketing campaigns. Successfully secured a federal grant, increasing contributions by 112%, which led to expansion of our charitable health and wellness clinics and boost participation by 116%. Launched the center’s first-ever adaptive sports program, offering free weekly classes that help participants improve their fitness and physical abilities. Also, managed the hiring and oversight of certified trainers. Developed and delivered training for a team of 4 new hires, while managing a customer service team of 12+. Regular performance evaluations and skill development initiatives helped cut onboarding time and enhance overall team efficiency. Coordinated maintenance and repairs with contractors, ensuring timely project completion. Negotiated with vendors for leased spaces, driving a 23% increase in annual vendor revenue. Show less

Entrusted to me by the President of the Board of Directors, I served as Interim Director of Development, alongside my other responsibilities. I successfully drove a remarkable 112% year-over-year increase in incoming contributions through a successful federal grant proposal, facilitating the expansion of our charitable health and wellness clinics and boosting event participation by 116%. I built and nurtured strong relationships with new and existing donors, as well as community organizations… Show more Entrusted to me by the President of the Board of Directors, I served as Interim Director of Development, alongside my other responsibilities. I successfully drove a remarkable 112% year-over-year increase in incoming contributions through a successful federal grant proposal, facilitating the expansion of our charitable health and wellness clinics and boosting event participation by 116%. I built and nurtured strong relationships with new and existing donors, as well as community organizations, introducing several new supporters to our programs. I also co-founded and launched many community programs, while successfully directing the hiring process for certified trainers. Additionally, I played a crucial role in managing and coordinating both annual fundraisers and organized over six fundraising events. In the transition period, I also trained and assisted the incoming Development Director on the SFFLC mission and values, as well as SFFLC programming and grants. Show less

Managed a team of 6 during off-peak hours, ensuring smooth operation of the 70,000 sq. ft. facility in the absence of senior management. Conducted regular safety inspections and maintenance checks after private events to ensure the facility remained in top condition. Led the team in event rentals, consistently exceeding targets and ensuring smooth coordination for daily activities and facility closures.

Developed and launched a new youth football program that generated over £30,000 annually in additional revenue. Designed a full curriculum of 108 session plans, delivering fun, educational, and structured programs tailored to various age groups. Led the recruitment, training, and performance evaluations of the football and Kids Club staff. Oversaw holiday camp operations and player development programs.

Managed and mentored a team of employees, as well as aiding in recruitment and training of new team members. Built curriculum for team members to follow and led and coordinated structured classes for participants. Sold and hosted events for birthdays and special occasions.