 Demonstrated a thorough understanding of complex change concepts. Led client engagement teams and work with a wide variety of clients to deliver professional services using Lean management, Kaizen and Six Sigma methods. Develop and successfully manage project budget.  Delivered exceptional quality services. Value and model excellent client service by establishing goals and implementation plans to achieve a high quality deliverables and within expected timeframes. Monitor progress, manage risk and confirm key stakeholders are kept informed about progress and expected outcomes. Developed and maintain productive relationships with client management. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's division and recognize key performance drivers and business trends. Integrated People, Process and Policy. Provided constructive on-the-job feedback/training. Fostered an innovative and team-oriented work environment. Demonstrated high levels of technical and professional knowledge and quickly assimilate new knowledge. Keep up-to-date with current developments and trends in advisory services capabilities and industry knowledge.

Implementing and conducting all HR business processes in Calgary, Edmonton, Saskatchewan and Manitoba. Managing all HR functions including database management, compensation and benefits, training and development, recruitment and retention, health and safety.

Collaborated with Senior Management to create HR policies and procedures; recruit employees; create group benefits databases; develop orientation, training and incentive programs; and conduct conflict resolution and investigation reporting. Employee relations for 350 regional employees. Managed leave-of-absence programs and personnel records; administered benefits enrollment and programs; negotiated approximately 65 salary offers; administered HR budget; managed HR generalist workplace issues along with Health & Safety for the company.

Recruited and trained authors, implementing courses, facilitating and auditing course compliance. Revised new hire orientation program to include HR information and company resources.ACCOMPLISHMENTS: Trained 13 authors on writing course ware, facilitating courses, conducting workshops and one-on-one coaching sessions that contributed to customer-centered course ware. Audited 29 courses including policy changes, researching, designing and implementation.

Associated with NGOs to help provide guidance to displaced employees to get new jobs by preparing resumes, training and identifying opportunities in different industries. Trained 76 candidates throughout Singapore; conducted motivational sessions and small group discussion forums, guided writing resumes and shifting outlook on change.

Managed daily HR operations, logistics, recruitment, health and safety programs, benefits administration and training for 40 team members in Preferred Banking division. Implemented new training programs for all new hires. Confidential meetings with customers and senior management in conflict resolution.► ADDITIONAL ROLESBUSINESS SET UP | INTERNATIONAL RECRUITMENT | BENEFITS ADMINISTRATION TRAINING AND DEVELOPMENT PROJECT MANAGEMENT | CHANGE MANAGEMENT COMPANIES IN INDIA, JAPAN, UAE, CANADA