Mark Bierman Email and Phone Number

• Directed and coordinated day-to-day activities concerned with all business andfinancial administration, database activity, internal and external customer service,inventory, product and inventory purchasing, logistics and technology associatedwith printing and production of superior quality banners and flags• Supported sales by developing revenue and purchasing metrics, measuringproductivity to determine process improvements and cost controls leading toinnumerable savings and increased performance across the board.• Prepared contracts, recorded and reconciled all accounts, performed A/R & A/Pfunctions, receipt, credit card and bank audits as well as preparing GL statements.• Managed payroll through distribution with biometric timeclock integration.• Collaborated with the VP to guarantee cost-effective domestic and internationalacquisitions of flag making supplies, warehouse equipment and office supplies.• Senior engineer leveraging technology for efficient workload management utilizingWindows server/desktop networks and Sage/Peachtree database.• Designed, installed and managed Nextiva VoIP system.• Spearheaded warehouse relocation, building security, revamped technologyinfrastructure, overhauled Sage 50 database, and transitioned to Google G-Suite,establishing a modern, streamlined environment.

• Launched startup offering technology consulting and services to non-profit and for-profit sectors.• Oversaw all business functions, customer relations, proposals, development, project management, and more.

• Oversaw entire IT and Accounting departments for non-profit organization with as many as 5,000 end-users.• Planned and led critical upgrades to support business growth, as organization transitioned from $2M non-profit to $14M community services provider.• Invigorated client/donor relationships and cash management implementing Blackbaud databases. • Conducted staff and end user training. Supervised staff of 17. • Prepared/presented reports concerning customers, expenses, and other items to the Board of Directors. • Performed technical outreach to develop community/customer relationships.