Johan Nilsson work email
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I'm currently the CEO of Startdeliver, a Customer Success platform that leverages customer data from multiple sources to drive customer outcomes and business impact. We help Customer Success leaders optimise their customer retention, drive expansion, and scale success operations efficiently. How? 1. Health Scores based on actual customer dataMost Health Scores only take team activity into account. Startdeliver bases scores on:- Meaningful usage (not merely logins)- Feedback (NPS, Surveys etc.) - Support (open tickets, ticket velocity etc). 2. Shared Spaces for collaboration By being on the same page with your customers (literally) we've seen faster onboarding and quicker adoption. The key is creating what we call Joint Accountability by giving full project transparency to all parties so that everyone can see who is responsible for what in moving the project forward . 3. Workflow Automations Shattering efficiency bottlenecks by automating repetitive tasks lets CSMs focus more on what matters most: making customers successful. 4. Proper NRR reporting Organisations that are aligned on the importance of Customer Success tend to be better off. We make sure everyone sees the impact of Customer Success with reporting tools in the platform as well as timely executive reports sent out weekly to management.I'm also the Co-Founder of Impact Academy. A premium suite of training programs for Customer Success.
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Ceo And FounderStartdeliverStockholm, Se
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Ceo & FounderStartdeliver May 2018 - PresentStockholm, Stockholm County, SeStartdeliver is a next generation Customer Success Platform. We make sense of large amounts of customer data from a great variety of sources. We help you drive all customer actions, in new ways and new channels, based on this data. Essentially, we help you do the right things, the things that will give your customers the outcome they want, the impact.
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Co-FounderImpact Academy Customer Success Jan 2021 - PresentStockholm, Stockholm County, SeHands-on training programs for Customer Success Managers that accelerate your company's customer-centric strategy. Led by industry experts Lincoln Murphy, Thought Leader & Growth Expert, and Johan Nilsson, CEO & Founder of Startdeliver the programs boost competence, confidence, and careers, driving growth for your organization. -
Ceo Upsales InternationalUpsales Nordic Ab Aug 2017 - Apr 2018Upsales has since the start in 2003, developed into one of Europe's leading sales and marketing platforms with over 600 customers in 10 countries. By combining CRM with market automation and IP-based advertising on the same platform, Upsales offers a total solution for companies that want to grow and adapt to the customer's new buying process.
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CeoUpsales Nordic Ab Apr 2012 - Apr 2018
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Coo & PartnerUpsales Nordic Ab Jan 2010 - Apr 2012
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Business Development Manager Key AccountsElectrolux Jan 2004 - Dec 2009Stockholm, Se -
Go-To-Market Project ManagerElectrolux Aug 2005 - Dec 2005Stockholm, Se
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Project Manager Factory Start-Up ChinaElectrolux Sep 2004 - Aug 2005Stockholm, Se
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Quality AnalystElectrolux Jan 2004 - Aug 2004Stockholm, Se
Johan Nilsson Skills
Johan Nilsson Education Details
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Kth Royal Institute Of TechnologyEngineering And Business Management
Frequently Asked Questions about Johan Nilsson
What company does Johan Nilsson work for?
Johan Nilsson works for Startdeliver
What is Johan Nilsson's role at the current company?
Johan Nilsson's current role is CEO and Founder.
What is Johan Nilsson's email address?
Johan Nilsson's email address is jn****@****les.com
What is Johan Nilsson's direct phone number?
Johan Nilsson's direct phone number is +468505*****
What schools did Johan Nilsson attend?
Johan Nilsson attended Kth Royal Institute Of Technology.
What skills is Johan Nilsson known for?
Johan Nilsson has skills like Business Development, Business Strategy, Start Ups, Key Account Management, B2b, Sales Process, Management, Sales Management, Marketing Strategy, Crm, Change Management, Strategy.
Who are Johan Nilsson's colleagues?
Johan Nilsson's colleagues are Lucas Flobecker, Gustav Hasselblad (Janzén), Anton Svahn.
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