Nicholas Johnson Email & Phone Number

Remote Worker

Chattanooga, Tennessee, United States

Maintained overall responsibility for customer satisfaction through the delivery of IT services.Managed vendor relationships with offshore resources. Built and maintained positive relationships and ensured delivery of service-level agreements.Assumed responsibility for Dev Ops maturity including self-sufficiency processes, automated test suite creation.

Chattanooga, Tennessee Area

IT Service Delivery Manager for Unum IT Operations ITIL Processes. Focused on continuous improvement and process enhancements for the Incident and Problem processes.

Chattanooga, TN

This role is considered global and functions under the Incident Management Process and operates horizontally, across organizational lines, versus supporting a specific organization or subsidiary company. The GS-IT Incident Manager is accountable for the delivery of globally impacting Priority 1 incidents; of application impacting Priority 2 incidents for.

Robins AFB

• Managed computing network specifications by identifying network requirements, installing upgrades, monitoring network performance. Creates and maintains databases by identifying and solving database requirements.
• Configured and operated Linux/OpenVMS-based system; created unique database allowing aircrew to identify ground targets.
• Troubleshot $2 M operating system; maintained maximum equipment availability.
• Oversaw Integration of software upgrade for worldwide multi-aircraft project; ensured integrity and conformity of $34 M of classified media.
• Ensured flawless network integrity by applying personal IT support to customers.
• Trained 50 employees on software operating procedures for $245 M surveillance and reconnaissance aircraft