Njoki Mathu Email & Phone Number

Kilimani Road .Elysee Plaza, 2Nd Floor ,Totocare Box Offices .Nairobi,Kenya

Supervised marketing department's monthly analysis of customer acquisition data and campaign performance.Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.Partnered with CFO to create and revise annual budget for Program services.Mapped process activities to desired outcomes to rectify operational inefficiencies.Mapped current processes and offered recommendations for… Show more Supervised marketing department's monthly analysis of customer acquisition data and campaign performance.Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.Partnered with CFO to create and revise annual budget for Program services.Mapped process activities to desired outcomes to rectify operational inefficiencies.Mapped current processes and offered recommendations for improvement.Matched purchase orders with invoices and recorded the necessary information.Researched and resolved issues regarding the integrity of data flow into databases.Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.Planned and executed events and marketing programs, producing five times target Number of qualified leads.Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.Assessed the impact of current business processes on users and stakeholders.Reviewed files, records and other documents to obtain information and respond to requests.Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.Documented business processes and analyzed procedures to see that they would meet changing business needs.Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.Conducted interviews with key business users to collect information on business processes and user requirements. Show less

Elysee Plaza,Kilimani Road

Pamper yourself to a healing experience for new mothers who need to unwind and relax.Enjoy a 60min massage by trained Pre/Post natal therapist.Contact us on 0795508600 for more information on our various packages.

Elysee Plaza ,Kilimani Road

Certified Lactation Educator&Breastfeeding support from Elizabeth Project International.

Nairobi, Kenya

Incorporated suggested changes to layouts and promotions to drive sales.Spearheaded cross-functional initiative to achieve over 200 new clients in a day during Cake Festival Event.Oversaw up to three projects at a time without sacrificing standards.Cultivated and strengthened lasting client relationships.Collaborated with the sales to ensure that the Bakery was meeting daily and monthly projections and forecasts.Collaborated with my business advisor to develop scopes and… Show more Incorporated suggested changes to layouts and promotions to drive sales.Spearheaded cross-functional initiative to achieve over 200 new clients in a day during Cake Festival Event.Oversaw up to three projects at a time without sacrificing standards.Cultivated and strengthened lasting client relationships.Collaborated with the sales to ensure that the Bakery was meeting daily and monthly projections and forecasts.Collaborated with my business advisor to develop scopes and implement project plans.Maintained comprehensive knowledge of the baking industry to better serve customers and meet demanding sales objectives.Created new revenue streams through introducing fresh ,creative new healthy products like the savory cupcakes &Matcha Cookies ..Delivered customized and effective solutions to clients that met unique demands.Worked directly with other talented bakers in the industry,direct clients to achieve customer retention and satisfication by understanding their needs..Implemented innovative programs to increase employee loyalty and reduce turnover.Created new revenue streams through product development.Hired and trained staff.Trained, coached and mentored staff to ensure smooth adoption of new program.Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.Generated and developed leads to acquire new clients.Negotiated and finalized contracts with new and existing customers.Maintained project quality with a hands-on management style.Tracked trends and suggested enhancements that would both challenge and refine the company's product offeringsEnsured that each guest's experience was positive, memorable and consistent.Monitored the market to capitalize on the latest trends.Strengthened company's business by leading implementation of weekly events ie flea markets &Farmers Markets. Show less

Nairobi.Kenya

Contract Basis Events Co-ordinator. Data entry AssociateCopied, logged and scanned supporting documentation.Verified data integrity and accuracy.Host delegates&distinguished guests at the CIO Summit.

Nairobi,Kenya

Identified data entry errors and reported to necessary departments.Entered numerical data into databases in a timely and accurate manner.Communicated with associates to ensure cohesive completion of work.Compiled data and ensured accuracy prior to input.Monitored database updates and verified for correctness.Executed data verification to detect errors.Reviewed completed work for compliance with regulations.Completed data entry tasks with accuracy and efficiency.

Kenya

Researched and updated all required materials needed for firm and partners.Entered details such as payments, account information and call logs into the computer system.Sales and marketing for Bakery equipment and products.Copied, logged and scanned supporting documentation.Performed initial client assessment and analysis to begin research process.Verified data integrity and accuracy.Responded to customer requests via telephone and email.

Nairobi

In-charge of the Social Media Sites (Twitter,Facebook,Shoutlet) two properties :Fairmont The Norfolk, Fairmont Mara Safari Club.Assisted the Sales and Marketing team with Coordination of various work activities.Organized Media briefings.Analyzed departmental documents for appropriate distribution and filing.Responded to customer requests via telephone and email.

Nairobi

File CreationMail RoomVisa printingPackaging of visa&other documentsWorking in charge of projects

Nairobi

Marketing new products and services to existing and new customers.Maintain and develop a computerized customer and prospect database.To bring in and follow up on new sales and projects from existing customer.Respond to and follow up sales enquires by post,telephone and personal visits.Monitor and report on activities and provide relevant management information.Carry out market research ,competitor and customer surveys.Liase and attend meetings with other company… Show more Marketing new products and services to existing and new customers.Maintain and develop a computerized customer and prospect database.To bring in and follow up on new sales and projects from existing customer.Respond to and follow up sales enquires by post,telephone and personal visits.Monitor and report on activities and provide relevant management information.Carry out market research ,competitor and customer surveys.Liase and attend meetings with other company functions necessary to perform duties and aid business and organizational development.Attend training to develop relevant knowledge and skills.Maintained records related to sales.Demonstrated use and care of merchandise.Developed positive customer relationships through friendly greetings and excellent service.Maintained adherence to all company protocols.Provided repeat customers with exceptional care and attention.Helped customers with questions, problems and complaints in person and via telephone.Followed latest market trends. Show less

Nairobi

Ensured that the online radio was working.Made checkups every morning and evening before close of business.Ensured that the studio short message service short code was working before and after each show.Ensured that all end user problems were sorted out in the shortest time possible.Conducted weekly checkups and maintenance of computers including keyboards etc Ensured that the Mail Server was up and running at all times.Made a report on status of the entire setup… Show more Ensured that the online radio was working.Made checkups every morning and evening before close of business.Ensured that the studio short message service short code was working before and after each show.Ensured that all end user problems were sorted out in the shortest time possible.Conducted weekly checkups and maintenance of computers including keyboards etc Ensured that the Mail Server was up and running at all times.Made a report on status of the entire setup weekly.Requisitioned for machines and their accessories when needed.Supported the departmental staff by answering phone calls and responding to emails. Show less

Mini Mba Program, Entrepreneurial And Small Business Operations, A

Activities and Societies: Professional development completed in Business Management Business plan Completion Kingdom Leadership Majored.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, Second Class Upper Division

Activities and Societies: AIESEC First Aid Club Sports Rugby assistant Reading Graduated with Second Class Upper Grade . Received a degree.

Diploma In Public Relations, Public Relations, Advertising, And Applied Communication, Upper Credit Grade

Activities and Societies: Reading Majored in Public Relations Awarded a Diploma Certificate in Public Relations. Professional development.

Basic&Intermediate Levels-Certificate, Mandarin(Chinese), Certificate

Activities and Societies: Language skills Majored in Mandarin Language Skills Awarded a Certificate of completion both Basic.

Certificate In Business Management, Credit

Awarded a certificate in Business Administration.

Certificate, Certificate In Public Relations, Credit

Attained a Credit grade

Level 1&2

Activities and Societies: Conversation classes French level 1&2

Software Skills&System Skills

Activities and Societies: Advanced computer packages Microsoft packages ie Excel,Word,Powerpoint skills

Education record

KCSE COMPLETION

Education record

HIGH SCHOOL

Lactation Educator

Breastfeeding support&consultation.