Nj Petersen Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Move quickly across tools to triage issues; balancing urgency, severity, and resources. Inspire a high-performing support team through trust and integrity. Establish KPIs and support processes to understand performance including First Reply Time, CSAT, and agent productivity. Navigate and de-escalate ambiguous topics to build trust with high-profile clients. Engage key stakeholders across teams including Engineering, Product, Professional Services, Customer Success, Product and Account Executives to ensure alignment in the client experience.Hire, coach, and train agents to maintain industry-leading customer service standards. Strategize, research, and implement new processes.Daily essentials:Zendesk Support and ExploreSlackJiraSalesforceLookerPagerdutyNew RelicGoogle Sheets/ExcelGmail

Portland, Oregon

As a Team Lead, it is my responsibility to make decisions in the interest of my team. The role is a balance of collaborating and communicating global company initiatives, while also staying local - motivating team members to exceed expectations in a fast-paced, competitive environment. Guiding with composure during times of stress ranging from upset customers, to sudden policy changes. Interviewing internal and external job candidates for a wide-range of levels within the office. Curating content for meetings - team, office, and company-wide. Regularly provide feedback both critical and positive, to drive growth and progression. Plan activities to improve engagement and overall morale.

Portland, Or

Provide advanced technical customer support through email and live chat including domain mapping, templates, blocks, etc. while maintaining a satisfaction score above 90%. Lead template-specific meetings. Balance work/play in a social work environment.

Portland, Oregon Area

Excel in a wide-range of customer service duties including, technical support, product knowledge and administrative assistance, in a fast-paced environment. Balancing phone calls and email tickets simultaneously, with patience, empathy and humor. Thrive in a social, work hard-play hard culture. Solution-focused approach to team goals, improving overall performance and efficiency. Troubleshoot system/site-wide issues and communicate between departments.

Portland, Or

Provide high-quality service across products and interests. Translate product hype into language that is meaningful and approachable no matter the customer's experience. Purchase and sell quality products that meet customer demand and industry trends. Build strategic relationships with with brand representatives and in-house employees from leading brands throughout the action sports industries. Create logos/branding for print and web media. Design management for apparel and website.

Welches, Or

Manage visiting athletes, coordinate major media content and marketing campaigns. Create original blog content and development, including original photography. Create and coordinate special events for each camp session. Manage special events that highlight brand initiatives and include media prizes and megaphone personality.

Truckee, Ca