Long Nguyen Email & Phone Number

Houston, Texas, United States

• Acquire responsibility to lead process improvement team at new BU (Lenovo); apply proven success toolkit to create live production dashboard to observe 10% productivity increase within 6 weeks.• Created automated integration & analysis tool for test/repair data set, improve test FPY by 6% in a short period of time.

Houston, Texas, United States

• Engineer, develop & deploy a real-time production dashboard using Power Bi. This tools contribute in significantly increase Same Day Turn Around Time by 30% volume and operation efficiency gain as a whole. Maintain pipelined development, new features & analysis addition for continuous improvement.• Conduct test platform switch-over for older models to standardize all product test software. KPI gains include 18% reduction in touch time/Head Count & 35% increase in TAT.

Houston, Texas, United States

• Effectively conducts variety portions in preparing and deploying new technology from equipment readiness, process control to train the trainer training for first-ever Gibraltar architecture of new product line. Exceedingly works with external team (AppleCare team) to identify and resolve all arisen problems before go-live. Successfully conducts process improvement upon identifying lesson learned to increase productivity by one third.Substantially contribute to resume & continue operation/business during company wise downtime event • Build & deploy temporary solution for both test software & SFS system • Architect and build adequate infrastructure to support full scale production bridging the gap to standard capacity. • Fully brought-up test system 1 week upon downtime event.• Conduct production re-layout to obtain foot print required for upcoming crucial project while increase capacity.• Rework test line build to improve line aesthetic & capability multi-test platform can be supported.

Houston, Texas, United States

• Manages test engineering team projects and supports to not only exceed expectation but also maintain a healthy work standard (increase 30% in capacity with the same number of team members).• Continuously look for improvement opportunity through resolving errors, re-fining processes and utilize advance method/technology in daily tasks.• Heal a broken team, lead to create a cohesive teamwork environment; instill accountability, collaboration & encouragement of innovation culture to the team.• Successfully Initiates, conducts, & manages multiple projects with both internal and external functional teams to further streamlining/improving processes which directly or indirectly improve KPI.• Acquire detailed and deep understanding of currently employed process, technology, services, and infrastructures of all systems and their interaction. Properly documented all unavailable details to create a knowledge base and make aware of the details to other functional teams.

Houston, Texas, United States

• Develops an in-house content management system (CMS) whose requirement is interactive, simple to navigate, and equipped with CMS standard. Most special feature is ability to add tailored functions to best suite particular needs. This application pilot a complete developing & deploying cycle with Atser.com website and to be considered as a new product line for the company.• Design and implement a robust database used for both current and future needed information / metadata. • Coordinate web projects across departments; Maintain a consistent look and feel throughout all web properties, including copy, edit and proofread all web content. • Assure web-based information is archived for future needs and reference, including tracking and reporting on all site metrics. • Work cooperatively with key team members, client, and vendors.

Houston, Texas Area

• Successfully created and deployed the ALL-IN-ONE test bundle, approved by Apple quality engineer, for each currently serviced product.• Gradually created automated and value-added scripts, test matrices/ features to streamline a reliable test process.• Initiated, developed, and deployed Apple Dashboard web application project; host and provide all documentations, procedures, and preferences which improve data’s usability and manageability.• Initiated, developed, and deployed troubleshooting application project; supply a better solution for L2 repair technician training and repair process per Apple process improvement.• Developed components level inventory manager application to improve cross-team/ platform usability and implement automated part ordering process based on historical trend.• Initiated and developed a complete application/ environment to enhance engineering support activities, including functions such as: trouble ticket tool, live test station status, test fixtures’ diagnose/ repair record, turn part/ equipment inventory system/ manager, and test related data analysis report (multiple purposes and milestone project).• Managed and executed multiple projects simultaneously ranking from NPI to BI; such as new product launch preparation, new board-cleaning’s business, expansion production’s layouts etc. • Performed heavy duty work to engineer and coordinate the transferring/ re-configuration of Apple division to a new facility and progressively improve operation settings.

Responsibly accomplished daily multi-tasks such as: diagnosing engineering hold unit, analyzing test result failure’s root cause to propose fix and detect false failure, performing O.S, test bundles revision check and providing quick modification if necessary while reporting to senior engineer, and conducts train-the-trainer and employee’s training.• Actively involving in all repair processes to increase SD TAT and products’ quality.• Effectively provided valuable and continuous supports to testing and production line.• Successfully conducted effectual DoE (Design of Experiment) and study to improve current workflows, testing of released test bundles, created and deployed new MAC O.S restore images.• Coordinated with Quality team to verify finished test unit’s functional failure and gives strong input on root cause, corrective, and preventive actions. • Initiated, developed, and serviced CTS Apple Engineering Inventory Manager Web application and AirPort or Wireless Test static webpage.

Houston, Texas Area

• Perform full cycle computer repair from diagnosing problem, conducting part repair and testing repaired units. Compared findings with the customer’s reported problem and advice of failures found via Shop Floor System.• Manage 1 or 2 rework personnels to ensure successful and efficient repair portion of the process.

Lake Charles, Louisiana Area

• Managed all activities taken place in the hall, proven track record of punctuality.• Worked in a group environment and effectively communicate with guests, co-workers.

Master Of Science (M.S.), Information Technology Project Management, 3.85

The M.S in Information System Security curriculum at University of Houston has: 1. Specifically prepared me for responsible leadership.

Bachelor Of Science (Bs), Mathematics And Computer Science

Activities and Societies: Spur Member