Naresh Kumar Email & Phone Number

Remote

Responsible for technical fault diagnosis on a number of customer accounts, covering Self-CheckOuts (SCO), ATMS and POS devices Delivering remote fixes resulting in less downtime for the customer and saving company resourcesRemotely deploying software to SCO using the Ivanti Endpoint ManagerUsing remote diagnostic tools in order to provide direction to.

Dartford, United Kingdom

Translating and differentiating information to suit different audiencesWorking to strict service level agreementsUpdating client queries into a databaseTaking and resolving high volumes of inbound calls while providing first-class customer serviceEscalating tickets to the customer in a timely manner, calling them where necessary to provide adviceOut of.

West Malling, Kent, United Kingdom

Help develop a Communications strategy and associated planTranslate and differentiate information to suit the audienceEngage with and present to a range of stakeholder groups including senior management and board level

Kent

Primarily accountable for assisting customers with enquiries, emergencies and complaints through effectively managing a high volume of inbound customer calls.Identify customer needs, collate and record customer information and ensure delivery of the highest standards of service and support at all times.Effectively manage incidents in collaboration with the.

Assisted customers with enquiries, prescriptions and product information ensuring high service standards.Built, managed and maintained relationships with customers ensuring all questions regarding promotions and products were answered and that the company was consistently presented in a positive light.Reviewed and priced drug orders, 3rd party transactions.

Served as a primary point of contact for customers, GP surgeries and other healthcare professionals. Ensuring all prescription requests, enquiries and purchases were handled in line with company policies.Ensured confidentiality regulations were maintained at all times and consistently exceeded service standards.Assisted customers with enquiries, identified.

- Assisting customers with regards to their needs and wants- Dealing with customer queries on the telephone and face to face as well as dealing with other issues that may arise- Working in a team - Organising both physical data and virtual data- I was also given the responsibility of temporarily managing two branches

Bachelor'S Degree, Computing And Legal Studies

A Level, Information Technology, Merit X 2

G.C.S.E, Mathematics, C