Nathan Landers Email & Phone Number

Louisville, Kentucky Area

Completed new store startups: set up servers, networks, and necessary installations for new stores.Responsible for troubleshooting and managing VPN, Network Operations, Virtual Desktops, 16-port switches, PC's, routers and other devices for all locations.Completing brand audits monthly to ensure corporate compliance.Leading the implementation of policy changes within the organization.Updating floorplans according to latest marketing standards and planograms.Conducted investigations and resolutions for inventory discrepancies

Louisville, Kentucky Area

Diagnosed and repaired malfunctioning computer and medical equipment.Soldered replacement components on defective motherboards. Tested and calibrated repaired equipment to ensure customer satisfaction.Implemented organizational policies to increase repair efficiency.

Louisville, Kentucky Area

Assisted customers over the phone with their technical difficulties.Resolved complex data problems involving network issues and modem trouble.Used available tools to ensure complete customer satisfaction and First Call Resolution.Maintained a 98% customer satisfaction score.

Louisville, Kentucky Area

Assisted in on-boarding new hires by setting up new accounts for our VPN(Citrix).Trained new employees on all operational standards.Helped employees develop strong organizational skills.Responsible for maintenance and upkeep of in-store network and all PC's.

Louisville, Kentucky Area

Managed a team of 7 employees in a retail location.Held weekly meetings to discuss key metrics and sales goals.Interviewed, hired, and onboarded new employees as needed.