Accountabilities • Responsible for the overall strategy for the growth and maintenance of Incnet’s data assets. • Vendor management, driving service excellence and continuous improvements.• Development of continuous improvement culture as an enabler to operational improvements.• Developed new data acquisition tools as well as internal reporting tools to deliver quicker and better insights.• Pre-sales consultant to key accounts• Ensuring the successful delivery of projects.

Accountabilities •Develop management reporting systems and processes that measure all aspects of the performance of the business against key performance indicators with an aim of identifying key performance trends and highlighting opportunities for improvement. •Responsible for preparation of business driver analysis, including but not limited to sales analysis, inventory analysis, purchase price variation analysis, material usage efficiency analysis.•Responsible for ensuring that Management Information Systems used in the Manufacturing and Retail businesses are maintained and kept up to date. Assist in updating system documentation and training programs.• Responsible for ensuring that the Futura Point of Sales system data is maintained and kept up to date. Assist in updating system documentation and training programs.• Assist in identifying technology and system short-comings in Manufacturing and Retail businesses and assist in developing solutions to problems identified.Key Achievements•Consolidated weekly reporting of 5 separate reports into one process utilising Microsoft Access and Excel. • Achieved 108 hours (91%) of productivity savings per month through automation of processes in the first 4 months.• Prepared the budgets for all 3 LUSH businesses which includes 42 retail stores and the manufacturing business.

Accountabilities• Responsible for the design and delivery of Managed Print Solutions for government and corporate clients nationally.• Manage and develop a team of 15 Direct reports consisting of 13 Pre-Sales Business Analyst and 2 Validation Analyst located in Sydney, Melbourne and Brisbane.• Vendor management, driving service excellence and mitigating risks to gain increased value throughout the project life cycle.• Develop long-term strategic relationships with key stakeholders such as State General Managers and Executive Leaders.• Continuous improvements of framework and procedures ensuring governance and compliance across the team.• Developed KPIs to manage performance and identify improvements opportunities of vendors and business analyst with the aim of delivering a better customer experience, productivity and a Kaizen work culture.Key Achievements• Rebuilt and restructured a highly disengaged, high attrition team to focus on core value add activities in the first 3 months. Thus enabling the team to support 40% of the total revenue with a 90% success rate in tenders amounting to $241m in total contract value. The restructure enabled the team to see career opportunities from within enabling higher retention and better engagement.• Reduced the attrition rate from 85% to 8% • Delivered $242K in productivity savings after the first year.• Designed and developed a Quality Management System to track and measure project performance and risk mitigation through root cause analysis.• Implemented compliance standards through a modified ISO20252 to ensure project history is documented and archived appropriately.• Conducted 2 Kaizen workshops to reduce cycle time and reworks in our delivery of projects.• Negotiated the contract with the vendor to reduce audit cost by 50% over the previous contract.• Improved vendor audit quality from 70% to 99%

Accountabilities• Managing Customized Research operations for Malaysia and Indonesia, financial planning, monitoring and controlling expenses according to allotted budget. • Develop long-term strategic relationships with country MDs, regional and global leaders across the organisation.• Develop strategies to deliver annual productivity targets of 9-10% and ensuring the successful implementation of those strategies.• Ensure operations is compliant to ISO20252• Team development strategies to retain and develop talent within the business.Key Achievements• Conducted a Kaizen workshop to redesign Computer-Assisted Personal Interviewing (CAPI) process for both Malaysia and Indonesia. Delivering a 90% conversion rate from Pen And Paper Interview (PAPI) methodology in Malaysia and 60% conversion in Indonesia in 2013. This project increased accuracy of data, reduced cycle times. • Maintained operational cost despite an 18% increase in revenue in 2013. • Transformed existing resources to form a PAPI programming team in Indonesia to further improve the conversion rates as well as an overflow resource for Malaysia.• Improved collaboration across both markets therefore allowing both markets to leverage on each other's resources. In June 2014, during the Union strikes in Indonesia, Malaysia was able to support Indonesia workload. • Set up a Client Service Internship program. This program provides career development opportunities for operations associates to client services.

Accountabilities • I held dual roles during my tenure as operations leader. I was also responsible for the region’s technical initiatives.• Business analyst for key regional projects. • Testing and assessment of productivity tools such as tools like Cognos, Tableau and Yellowfin.• Conduct technical training e.g. VBA training (Excel, Access, Outlook) and Database design concepts to further assist in productivity opportunities. Key Achievements• Designed and developed a global data collection tool for Nielsen field offices in Europe, Greater China and APMEA together with a reporting component.• Designed, developed and implemented automation VBA solutions with Outlook, Excel, SQL and SPSS.• Designed and developed a Business Intelligence tool from a combination of SQL, SharePoint and Excel as a proof of concept. The tool was and still is in use throughout APMEA by the Operations leadership team. The tool provided updates on financials, productivity, initiatives and KPIs. It allowed the regional leader as well as country leads to focus on key issues as well as leverage of other markets.

Accountabilities • Financial planning and operational budgeting.• Develop relationships with key stakeholders and operations leads from other countries to leverage on best practices and knowledge sharing.• Team development to drive career progression and productivity.• Develop strategies to deliver annual productivity targets of 9-10% and ensuring the successful implementation of those strategies.• Vendor management; workload forecasting, performance management ensuring KPIs are met and actions are taken on root causes identified to mitigate the risk of reoccurrences.Key Achievements• Managed to change attitudes and ways of thinking towards TATA Consulting Services whom we had outsourced to in the first 2 months of taking on this role by encouraging and facilitating better communication and collaboration. This was an issue for nearly a year prior. • Restructured Australian operations team to deliver a 23% reduction in 2011 operating plan by implementing process changes and automation to simplify the workflow and reducing cycle times• Part of a team that led a Lean Six Sigma Black Belt project in South Africa. The objective was to redesign the process to reduce cycle times by 40%.• Conducted a Kaizen remotely from Australia to improve quality and cycle time for a Telecom client in the Philippines.

Accountabilities • Ensuring successful delivery of projects.• Business analyst productivity projects. • Develop automations to reduce cycle times and increase accuracy of data.Key Achievements• Designed and developed a Kaizen system as a proof of concept for Nielsen Australia utilising Excel and SQL server. The system has been leveraged on at Nielsen. The system creates the foundations for process improvements and people development.• Developed data processing systems for clients such as Ford, Suzuki, Volkswagen, Murray Goulburn and various government organisations.• Designed and developed an Automotive Sampling Management System in Microsoft Access which resulted in annual savings of 85% in operational cost. The system manages sample for 13 automotive manufacturers in Australia.

• Involvement in two HR projects relating to the learning and development of RailCorp employees in the Asset Management Division• The first was the Training Needs Review project which involved interviewing all levels management to better identify and understand the technical training requirements of their various business units.• The second; design, development and management of a Training Management System in Microsoft Access as an interim solution to deliver training plans. • Implement ideas for data manipulation.• Development of Technical Skills Profiles for engineers.• Training of staff on the concepts of database design and use of Microsoft Office Suite.

• Designed, developed, implemented and maintained inventory and patient management system for a Medical Specialist Clinic, Kuala Lumpur.• Provided training to the clinic staff and preparation of the User Manual.• Designed, developed and implemented a customer database for a Publishing house, JF Publishing, Kuala Lumpur.• Design and installation of Small Office Home Office (SOHO) networks.

• Planning and managing new and current models in Malaysia- Camry, Corolla and Vios models.• Coordinating with Toyota Japan on the vehicle specifications, expected sales volume based on market research.• Carrying out product planning activities which included product and pricing strategy proposals.• Model life management which included planning, researching and monitoring all products and pricing issues to ensure new models are introduced as planned. • Monitoring performance of models in terms of market positioning and target market share. • Monitoring/following-up on team members concerning model launch introduction (across Division/Company) and ensure all planned activities are completed on time.• Coordinate product launches which include press and public launches.• Development of sales training guides.• Maintaining and building relationships with media and local parts suppliers.

• Involved in tender specification and evaluation of power plants, mainly in control and instrumentation.• Project involvement as consultants for Powertek Berhad in Teluk Gong 720 MW Combined Cycle Gas Turbine Power Plant, Malacca.• The project involved construction a Water Treatment Plant, the addition of 2 gas turbines and a steam turbine to the plant's existing configuration whereby I was given the responsibility of reviewing and approving the control and instrumentation designs.