Senior Business Manager with 20 years of experience in the ICT Managed Services business covering the Asia Pacific (APAC) region. Recognised for an open collaborative approach, exceptional interpersonal and communication skills at all levels underpinned by a strong business acumen and P&L accountability. With a drive for positive commercial outcomes, effectively delivers innovative business solutions to customers/clients, resulting in a track record of customer and vendor commendations and long-standing relationships.Experienced in leadership and development of teams across a variety of time zones, cultures and regulations.Key Achievements:• Grown the APAC region from 1 twelve seat customer to 42 customers, spanning 7 countries, with a combined 1800 seats by selling, project managing, configuring and supporting our cloud customers• Consistently grown one of BT Global Services (BTGS) global customers for the APAC region from AUD 19M to AUD 35M rev p.a. by selling transformation solutions & services• Delivered P&L EBITDA growth from 18% to 32% on an AUD 35M Revenue customer account by transforming 3rd party costs to internal services and selling higher margin solutions• Program Managed an APAC (14 Countries, 250 sites) Network redesign program• Project Managed BT’s GBP 1.2M humanitarian project for the 2004 Indonesian Tsunami• Individually developed the strategic business case, designed project rollout and managed a cross-functional delivery team of 30 staff to deliver the Mobile Network on time and under budget• Nationwide Retail Rollout programme – launched 250 retail outlets in-time for early mobile network launch• Developed a national consulting practice for a Start-up, recruiting and managing a team of 18 junior consultants which translated into new Professional Services revenue • Project Managed the merger and acquisition of branch outlets for 2 National Retail Banks in Malaysia resulting in the nation’s 4th largest bank today