Manager, Data & Analytics
Current- Team head, overseeing 4 employees distributed across 3 time zones, driving data-led strategic insights directly to anExecutive Leadership team of 10, as well as the Board of Directors, of a $800M software company.
- Improved customer retention to 95% from 92% by designing and leading cross-functional operations analysis to improvecustomer satisfaction.
- Helped grow company Annual Recurring Revenue from $400M to $750M by creating a series of dashboards and reportsfocused on identifying cross-sell trends to better pair product offerings.
- Assisted in company being acquired for $5.6B by developing and delivering comprehensive company trajectory andmarket health analyses for purchasing company during weekly meetings.
- Streamlined internal communication between teams by consolidating product structure and organization into roughly 1/3its previous size.
- Current functional team representative for the ongoing company CRM transformation project.