Nieves Lopez Email & Phone Number

United States

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.Roadie’s solutions include: local same-day pickup and delivery, delivery from warehouse with in-house sortation, oversized delivery, sustainable delivery, returns and more. For more information, visit www.roadie.com.

Nashville, Tennessee, United States

Atlanta, Georgia

Http://Www.Beachbodycoach.Com/Nievesl

Greater Atlanta Area

Manage all aspects of outsourced sales call centers for OEM partner sales channel. Play a key role in the company’s innovative and growing marketing team, focusing on staffing models, coordination and operation of multiple remote call centers and assuring that the call center programs successfully meet conversion rates and service levels.

Launched and directed customer service operations for two mobile applications while maintaining solid partnerships with financial institution customers, carriers, vendor partners and colleagues in order to execute on business initiatives and meet service level agreements.

Directed GHCC’s Public Affairs by serving as the liaison to political organizations and public officials as well as on affiliated boards and committees of partner organizations to ensure GHCC’s active role in the Hispanic business community. Supported the President as her executive assistant by arranging meetings, coordinating her schedule, handling confidential and public correspondence (in English and Spanish), and making travel arrangements.

Co-managed the project with the Director of Customer Care to launch our Customer Care center by creating our customer service processes, training documents, hiring guidelines and requirements, service level goals and quality expectations.• Managed the project to launch Customer Care branch in Puerto Rico.• Organized, scheduled and supervised outbound campaign efforts as a proactive measure to increase the Company’s daily revenue and customer’s sales potential.• Trained new customer care agents, account managers and sales representatives. • Sold independent retailers on improvement and new products in order to save accounts.• Translated and/or reviewed all point-of-sale materials and other marketing materials from English to Spanish. • Supervised 15+ customer care representatives.

Supported the President & CEO and the Executive Vice President utilizing my bilingual language skills to assist in reaching out and connecting with potential investors in the U.S, Mexico and Spain. • Arranged calls and meetings. • Drafted and edited letters and e-mails in both English and Spanish.• Arranged travel plans.• Prepared expense reports.• Managed accounts receivable and payable and basic payroll.

Provided bilingual and administrative support to both the President and the Vice President by managing their schedules, handling confidential correspondence, translating speeches and important documents, assisting with grant proposals and coordinating their involvement in community events.

Chopra Meditation Certification

Hormone Health

Certification, Integrative Nutrition Health Coach

Education record