Nicholas Piro Email & Phone Number

Waltham, Ma

Operational Strategy: Instituted the Lead Transition Operations Support Associate position with the intent to streamline all communications with CFN staff and advisors and oversee all back-end operations necessary to a successful advisor transition. To date, 70 advisor offices have participated in this program.Metric & KPI Analysis: Collaborated with Transition to author a new NIGO code tracking spreadsheet designed exclusively using Excel analytics. This report highlights the number of infractions per designated NIGO type and the represented percentage among all NIGO paperwork cases created within the weekly review period. Intent is to cut down our review process by two weeks by simplifying opportunities an advisor should focus their attention, when submitting proper account opening paperwork.Business Process Improvement (BPI): Streamlined workflow and tracking related to FINRA Rule 2273, Business Transition Account Lists, and Sponsor Appointment Paperwork to ensure compliance accuracy.Project Management: Executed internal auditing for two high-priority projects tasked by SVP, Transition.

Quincy, Ma

Promoted to full-time position after earning ELC certification. Highlights expertise in understanding key target demographics within diverse communities and the target audience segmentation of ages four through six. Leadership Development: Collaborate to lead the development of 17 students in the areas of literacy, math, science, language, and communication through the implementation of high-impact learning areas. Project Management: Collaborate with our lead teacher to design and execute four high-impact room changeovers through the implementation of improved visual aesthetics, materials, and design flow.

Quincy, Ma

Client Relations: Foster 80+ partnerships with enrolled families at the State Street ELC in efforts to collaborate on the best care, supervision, and learning of their children.

Norwell, Ma

Transferred into remote learning position due to COVID-19’s indefinite dissolution of afterschool activities. Highlights expertise in understanding key target demographics within diverse communities and the target audience segmentation of ages five through twelve. COVID Response: Developed four elementary students enrolled in remote learning in the areas of literacy, math, and science through assisting in high-impact classroom instruction and high-priority troubleshooting of all Google Classroom server issues.Health & Safety: Safely directed up to 60 children and adolescents enrolled in the SSYMCA’s after-school and vacation camp programs through the implementation of key health and safety measures (i.e. administering emergency medication, fire drills, and evacuations).

Athens, Oh

Nominated to team lead position by colleagues during our fourth-semester marketing project. Brand Awareness: Collaborated with three team members to conceptualize and design the “Blue Leader in Her” and “Hand Down the Jacket” marketing campaigns in order to solve the Columbus Blue Jackets’ female fan segmentation issue.Market Analysis: Presented the Director of Marketing with proposed target demographics, market draw, scheduled events, rollout timeline, event traffic tracking, customer satisfaction, revenue growth, account receivables, and prospective future leads.

Plymouth County, Ma

Highlights expertise in conceptualizing and executing organizational vision to meet national standards and best benefit communities of diverse backgrounds with ages of the target demographic ranging from three to fifteen. Revenue Generation: Generated $1200 collaborating with ownership on marketing outreach promotions for Hull’s summer tennis camp program through the implementation of high-leverage visual brochures.Organizational Strategy: Streamlined TGA teaching protocols on learning sport history, fundamentals, and life attributes in all five programs offered through comparison with official TGA/USTA guidelines.

West Roxbury, Ma

Operational Management: Maintained a 900-max capacity DCR community ice arena that required establishing a safe, secure facility for the local Parkway Hawks through the implementation of world-class service and adherence to FMC’s qualifying standards concerning proper ice surface level adjustments.

Boston, Ma

Honored as a 2016 Career Development Program Finalist. Engagement Growth: Formulated an outbound marketing campaign to raise store awareness and develop collaborative working relations with the Greater Boston small business community through the execution of a 30-60-90-day action plan designed to increase Kenmore Square’s store traffic by 15%.Leadership Development: Directly trained four newly-hired employees with their professional development, customer service approach, and profitable selling technique over a 12-month span through the implementation of one-on-one scenario demonstrations and visual bundling aids for selling. Business-to-Business Partnerships: Improved Boylston St. to 4th best in the Northeast for new business account activation percentage in 2015.Client Relations: Cultivated liaisons with key product vendors Samsung, LG, ZTE, and Otterbox to test industry-changing innovations in cell phone technology designed for consumer consumption. Operational Strategy: Oversaw store management responsibilities not limited to opening and closing store location, financial procedures, and handling customer escalations when on-duty manager was not present.

Wellesley, Ma

Leadership Development: Motivated a staff of 4 student coordinators to providing members of the Keohane Sports & Fitness Center with quality customer service and proficiently itemized time-sensitive inventory schedules for all 13 teams.

Wellesley, Ma

Engagement Growth: Generated a 150-person turnout for Employee Appreciation Night through the implementation of an innovative marketing campaign conceptualized through Adobe InDesign. Event Operations: Supervised game operations and event organization under the leadership of Director of Athletics, Bridget Belgiovine, for 25 NCAA Division-III level contests in 9 different sports. Appointed Event Director of the 2012 Wellesley Women’s Tennis and 2011 Women’s Track Invitationals

Master, Sports Administration, 4.0 Gpa

Bachelor Of Arts (B.A.), Psychology, 3.41 Gpa