- Cover Commercial East territory in Global Virtual Sales organization- Primary technical resource for account managers covering the region- Effectively utilize collaboration tools to support accounts remotely including Webex Teams, video meetings, and whiteboards.- Perform discovery of current network challenges and future plans, and demonstrate relevant solutions to deliver the proper outcomes to customers

- Worked in the Technical Assistance Center (TAC) on various security focused team.- Troubleshot advanced network security issues involving authentication and admission control of endpoints, remote access VPN technologies, site to site VPN tunnels, and next generation firewalls.- Executed complex recreate scenarios in a lab to reproduce issues seen in customer environments- Collaborated with development engineers to file defects and provide necessary information to assist in… Show more - Worked in the Technical Assistance Center (TAC) on various security focused team.- Troubleshot advanced network security issues involving authentication and admission control of endpoints, remote access VPN technologies, site to site VPN tunnels, and next generation firewalls.- Executed complex recreate scenarios in a lab to reproduce issues seen in customer environments- Collaborated with development engineers to file defects and provide necessary information to assist in resolution- As team lead for the VPN support team I worked closely with management to identify gaps in coverage and come up with strategies to close them. Show less