Nurbol Mendybayev Email & Phone Number

Bellbrook, Oh, Us

New York, United States

▪ Led a disaster recovery project, achieving critical operations restoration within 48 hours and reducing potential revenue loss.▪ Set up and maintained CI/CD pipelines for code and infrastructure deployments using Jenkins, ArgoCD, Maven/Gradle, Docker, Git, GitHub, SonarQube, and Trivy for secure deployments.▪ Provisioned and troubleshooted solutions for monitoring infrastructure and applications with Prometheus, Grafana, and the EFK stack.▪ Deployed and updated highly available containerized environments using AWS EKS, ECS, and Terraform.▪ Improved Kubernetes cluster resilience with Cluster Autoscaler, Horizontal Pod Autoscaler, and NGINX Ingress Controller.▪ Enhanced system reliability and minimized downtime through Liveness and Readiness probes, Pod Disruption Budgets, and Resource Requests/Limits.▪ Employed AWS Glue, Athena, and QuickSight for data-driven infrastructure solutions to optimize scalability.▪ Utilized canary, blue-green, and RollingUpdate strategies for smooth software releases.▪ Documented automation processes and procedures using Notion.

Chicago, Illinois, United States

▪ Enhanced customer experience by reducing container start time through optimizing image size.▪ Automated configuration with Terraform of secure and HA private networks utilizing Security Groups, Internet and NAT gateways, VPC peering, Load Balancers, and Route 53.▪ Deployed databases using RDS and integrated it with Secret Manager for enhanced security.▪ Managed Amazon S3 Lifecycle policies for reducing storage costs.▪ Automated CI/CD process custom scripts written in Python and Bash.▪ Designed and built Docker images.▪ Managed company's AWS accounts with AWS Organizations and created IAM Roles, Groups, Users, and Policies.▪ Improved infrastructure status visibility by integrating alerts from Kubernetes clusters with Slack workspaces.▪ Successfully configured virtual machines and machine images with Packer, Ansible playbooks, and AWS AMI.▪ Implemented logging solutions with EFK/ELK stack.▪ Resolved CPU and memory bottlenecks and proactively suggested enhancements to boost performance in future implementations.

- Performed customer journey analytics for Kaspi Bank and Sberbank analyzing customer interactions across channels to map journeys, identify pain points, and drive process improvements. This led to enhanced customer experience, increased engagement, and better satisfaction.- Developed customer portfolio analytics for Halyk Bank using predictive models to analyze behavior and segmentation, resulting in more targeted marketing, improved customer retention, increased ROI, and better product personalization.- Provided analytics and terms of reference for the Ministry of Industry and Infrastructure Development, guiding the implementation of a business intelligence system that enabled data-driven decision-making and optimized resource management.- Conducted business analytics for the Ministry of Agriculture’s Marketplace, defining functional requirements for a digital platform that improved market transparency and farmer profitability.- Created a digital transformation strategy and project roadmap for the Ministry of Trade, enabling the shift to digital operations, aligning with business goals, and ensuring smooth technology adoption.- Implemented a message broker for the eGov platform, improving scalability, service communication, and overall infrastructure performance, resulting in a more reliable and responsive government service platform.

- Integrated Microsoft Dynamics CRM with Cisco CC Enterprise for the bank's call center, enhancing call management via Automatic Call Distribution and Interactive Voice Response, improving service and portfolio management.- Automated the credit and debit card application process in IBM Siebel CRM, streamlining from application to issuance, cutting processing times and boosting efficiency.- Deployed IBM Campaign Management for Retail, enabling targeted marketing campaigns that enhanced customer engagement and conversion rates.- Executed an omnichannel strategy in Colvir Banking System, integrating internet banking, ATMs, and self-service channels with CRM via Web Methods Service Bus for a seamless customer experience and increased cross-channel sales.- Designed and launched ForteApp, a mobile client services app, improving accessibility and driving mobile banking adoption.- Implemented VisionLabs LUNA facial recognition, enhancing client authentication, security, and in-store customer experiences.- Analyzed stakeholder requirements to guide OpenWay4 transaction system enhancements and integrations, ensuring alignment with business and technical needs.- Created and maintained project documentation, including charters, business cases, and reports, ensuring clear communication and alignment.- Led cross-functional teams, managing project execution while adjusting timelines, budgets, and scope to ensure success.- Finalized project outcomes and delivered deliverables to stakeholders, effectively meeting requirements and closing projects.

- Designed and implemented an automated reporting system, replacing manual Excel-based reports with real-time dashboards, improving data accuracy and reducing reporting time.- Developed a pre-collection strategy using predictive analytics, reducing delinquent payments by 30% through data modeling and trend analysis, enhancing risk management.- Conducted root cause analysis and customer segmentation via data mining to identify behavior patterns, providing actionable insights for customer retention and service optimization.- Performed “what-if” scenario modeling and A/B testing to evaluate strategies, leveraging predictive models to optimize adjustments and improve decision-making.- Delivered customized reporting and insights using SQL, IBM SPSS Modeler, and BI tools, enabling senior management to assess performance and make data-driven decisions.- Analyzed large datasets with Tableau, applying regression analysis, forecasting, and clustering techniques to monitor KPIs and optimize efficiency across departments.- Communicated complex data insights through storytelling and visualizations, supporting executives in making informed, goal-aligned decisions to improve operations.