Niño Michael De Guzman Email & Phone Number

Caloocan, NCR, PH

Cremorne, Victoria, Australia

Reviewing payments in real­time to identify indicators of fraud or money­launderingAnalyzing fraud indicators to identify high risk payments and customersProcessing legitimate payments according to internal guidelinesIdentifying fraud and money­laundering trendsEscalating high risk payments and customer to team leaders for reviewProviding training and.

Phoenix, Arizona, United States

Performed a wide variety of administrative support for the leadership team. Helped them to reduce their administrative tasks by 75% and to focus this percentage on daily one-on-one coaching with their VAs. Performed calll listening to 8–10 calls for 3-5 Virtual assistants to ensure quality appointment setting is performed. Analyzed 3rd party leads by.

Taguig, National Capital Region, Philippines

This role performs a 100% quality audit of dispute cases investigated by risk and fraud analysts. Captured 2–5 prevented compliance violations on a daily basis. Overturning the case's final decision when claims were closed incorrectly.Initiated chargeback and pre-arbitration using VROL and MasterCard IPS tools for unprocessed cases and for cases with.

Taguig, National Capital Region, Philippines

Managed and reviewed suspicious activities and high-risk transactions in the usage of prepaid cards. Performed an end-to-end investigation for fraud, processing errors, and consumer disputes identified by cardholders through written and oral notification (from initial to resolution). Processed 20–30 untouched dispute cases and 10-15 cases resolved on a.

Taguig, National Capital Region, Philippines

Answered Inbound calls of around 60-70 calls daily in regard to cardholder inquiries such as card balance and transaction, direct deposit, card blocking, replacement, design change, and general inquiries. Assigned to the HVC (High-Value Cardholder) of Rushcard for filing and submitting dispute cases. Executed outbound call to HVC if the call was.

Taguig, National Capital Region, Philippines

Answered Inbound calls of around 65-80 calls daily and assisted the customer to make a payment over the phone or to set up a payment arrangement. Maintained payment collection ranging from $3500 to $5500 every month, which resulted in our team always being in the top 3 out of 17 teams, including the USA and Puerto Rico Sites. Performed phone activation and.