Nicole Nicholson Email & Phone Number

- Designs and Develops comprehensive and engaging trainign materials to fulfill strategic needs of SourceAmerica Employees- Collaborates with the Staff DevelopmentAdvisor and HR Business Partners related to the strategy, design, and delivery of employee training including New Hire Onboarding, Sussession Planning, Global Organization Development, and Everyday Performance Management- Facilitiates engaging and interactive training including workshops, webinars, individuals sessions, and series

In addition to my work as a senior specialist, I also:- Collaborate within the department to manage 47+ contracts for Workforce Development and help support budget operations for the department - Maintain a budget of $800k+ for training and development- Coordinate accessibility for SourceAmerica deliverables to the AbilityOne Commission and all accessibility requests through the organization - Maintain the annual training calendar and all communications of trainings- Assists the Sr. Manager with the functions of and the team that supports the SourceAmerica Academy, 'the prime Learning Management System (LMS) for the organization's prime Learning Management System (LMS) for the organization's key stakeholders.

- Built & maintained a database and process registrations for all SourceAmerica training programs offered to the 10,000 users of the SourceAmerica Academy LMS- Built and created training programs in the SourceAmerica Academy- Coordinated logistics of advertising training in communications and various online locations, registering customers for upcoming training, marking attendance, gathering and analyzing training feedback documents, etc.- Tracked and maintained records of course attendance in support of reporting under the Cooperative Agreement, Board of Directors, annual Key Performance Indicators (KPIs), etc.- Monitored and created all financial documentation for external vendors and manage documentation for the business unit- Provided technology support for webinar, virtual instructor led training (vILT), and other live training support- Coordinated technical and accessibility support for all internal SourceAmerica requests

- Executed virtual instructor leader trainings, providing technology support in virtual instructor led trainings and break-out rooms- Implemented zoom conference sessions and provided customer service support to the virtual conference experiences for 1,000 internal and external constituents- Provided support to the Learning Solutions team as well as 10,000+ users of the SourceAmerica Academy Learning Management System (LMS) by providing customer service as the first line of assistance, responding to the email inquiries, assigning/deleting courses and curriculum, creating user profiles, managing schedules, uploading files into LMS, etc.- Participated in the request for proposal (RFP) interview and selection process for Learning Management System vendor selection- Evaluated, analyzed, and summarized conference and training session feedback data- Participated in program management and project implementation processes through the use of Project Place

Ames, Iowa

- Contributed to critical processes for New Student Orientation and Destination Iowa state (a three-day welcome program that serves as a critical component of the new student experience) ensuring a quality onboarding for all students matriculating to the university- Recruited, hired, and implemented year-round development programs for a diverse sets of 600 student employees, including teaching a semester long leadership course - Developed curriculums and evaluations for virtual, distance, online, and blended learning environments using various LMS and CMS platforms - Conducted performance evaluations and utilize assessment data to improve learning opportunities - Served on two assessment committees across campus to assist departments with assessment, evaluation, and report preparation processes using Qualtrics and Tableau- Created and modified onboarding programs, including digital programs, to deliver quality presentations and events for incoming students to help ensure academic success and retention at the institution- Supervised logistics for programs to accommodate anywhere from 20 to 6,000 individuals- Prepared program proposals and reports to be presented to campus executive leaders- Prepared $100,000 worth of entertainment and venue contracts annually for leadership development and orientation programming events for 6,000 incoming students annually - Supported, counseled, and advised prospective students and families as a representative of Iowa State to create a quality Admissions visit experience

Knoxville, Tennessee Area

- Analyzed and developed assessment and communication plans for the Office of New Student and Family Programs (NSFP), reducing duplication of efforts and streamlining communication to students and families- Coordinated logistics and accommodation requests for 6,700 campus guests during orientation programming- Coordinated accommodations requests with Student Disability Services and University Housing- Served as a professional staff member on the NSFP team and helped supervise 40 Orientation Leaders

Knoxville, Tennessee

- Hired as a Graduate Assistant and promoted on interim basis for a year to perform the duties of the Assistant Director of Academic Initiative and Assessment (ADAIA) during the search for a new ADAIA- Functioned as the contact person for marketing, enrollment, and registration processes for the Living and Learning Communities (LLCs), filling all open LLC spaces for the academic year- Managed the LLC budget ($85,000) for 36 communities, including processing funding requests ensuring best use of investment of the student fees throughout the communities- Developed and implemented a metric to assess student learning objectives for 1,000 LLC students and 36 student mentors that illustrated that 95% of students were meeting all learning objectives- Collaborated with academic departments to develop and enhance the course registration process for LLC students based on student academic feedback

Indianapolis, Indiana

- Assisted with the overall planning and preparation of the NODA 2016 Annual Conference- Contributed to overall conference on-site preparation including, but not limited to: Registration, Office management, Pre-Conference sessions, Banquets, Side Trips, Educational Sessions, and Service Projects- Assisted in the evaluation and selection of educational sessions and the overall conference assessment- Collaborated on the proofing and editing of conference publication materials- Supported Marketing Coordinator with Associate Member registration, exhibit set-up, and coordination of Author’s Luncheon, providing assistance for other activities involving Associate Members

Spartanburg, South Carolina

- Assisted in planning day-to-day operations for the housing functions for 20 camps and conferences including the supervision of student staff, billing, facilities management, and logistics- Assisted with coordinating move-in day events and week of welcome programs for 1,200 students- Coordinated logistics and training sessions in concert with the Assistant Director for Student Staff Training and Development for Summer Conference Assistants and fall Resident Advisor training

Knoxville, Tennessee

- Served as Interim Hall Director (February 2016-May 2016)- Maintained up to date occupancy and vacant space data for a 950-person residence hall, working cooperatively with Assignments staff to process all contract releases, hall change requests, and facilitation of the room selection process- Provided direct supervision to 8 desk assistants and 20 Resident Assistants including selection, training, evaluation, scheduling, and approving employee time cards- Co-taught the Resident Assistant Leadership course and provided training to Resident Assistant candidates- Supported and enforced all university and departmental policies and worked collaboratively with the Hall Director, Office of Student Judicial Affairs and University Police to carry out judicial procedures- Served as an advisor and resource to the Hall Association- Supervised, managed, and reviewed budget of $18,000 for all residence hall needs- Worked with the Hall Director and Resident Assistants to develop community, academic and personal development programs- Coordinated residence hall closing and preparation for summer camps and conferences

Master Of Science (M.S.), College Student Personnel

Thesis- Perceptions of Peer Mentorship in Learning Communities: A Case Study University of Tennessee Professional Development and Campus.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Honors Program, Orientation Team, Undergraduate Research, Residence Hall Association, National Residence Hall.