Nicholas Monroe Email & Phone Number

United States

• ERP/Accounting Re-Implementation – EPS PACE• Business Process Analysis and Improvement• Multiple eCommerce Implementation for clients.• Managed M365 Implementation, Cisco Firewall Upgrade 2FA Implementation.• Teams Conference room Implementations.• New Fulfillment Warehouse - IT Planning, Design and Buildout• Business Acquisition - Merging and Migration of business systems/infrastructure to current systems.

Mukwonago, Wi

Small and Medium business IT services.Application and Development Services• Application Compliance and Cost Saving Analysis• Custom Application Development• Application Maintenance and Integration• Data Migrations• Cloud Migrations / Implementations• Custom Bar code SystemsInfrastructure Services• Network Consolidation and Cost Saving Analysis• PC/Network support• Server and Domain Administration• Email and Voice services• Point of Sale support and service• Network Wiring• Security Camera Installation• Office Moves and Relocation

Brookfield, Wi

Accomplishments• Develop Customer Mail Tracking Application• Develop USPS Tracking Web Service Integration• Develop Production Equipment Report Application• MIS Application Rollout and Integration: Midnight from PrintReachDuties• Accounting Application Support: QuickBooks Enterprise• MIS Application Reporting• End User Support• SQL Server Support

Waukesha, Wi

Support Engineering Departments in Design, Implementation and Support of Custom software. Maintain Enterprise applications. Troubleshoot emerging issues as tier 3 support.Accomplishments• Custom Lot tracking application for automated manufacturing line. Tracked cleanliness of parts and interacted with PLC to enforce quality standards set by customer (Volkswagen). • Use Microsoft VSTS to track and communicate project status with engineering department in parallel with manufacturing line design, assembly and testing. Engineers were in multiple locations in the US and line was finally deployed to China.• Designed new Enterprise FlexLM license management scheme for more efficient CAD license use worldwide optimizing over 250k of licenses to be used for ‘round the clock’ engineering.• Enterprise Office and Skype Deployment using Microsoft SCCM to over 1,000 PC’s internationally.• Continued Senior System Administration duties from previous job title.Application Duties• Managed consultant relationships for PLM and CAD support • Document and maintain enterprise engineering applications• Support PTC, Ansys, Autodesk and Solidworks engineering software• Migrate Team Foundation server projects to cloud VSTSInfrastructure Duties• Documented engineering and manufacturing applications for helpdesk staffDevelopment Duties• Develop custom .NET application for automated manufacturing line• Assist Infrastructure with scripting• SQL Stored procedure developmentLeadership Duties• Trained and Mentored Junior Application Developer• Mentored Junior SharePoint AdministratorTraining Classes• Introduction to PTC Windchill PDMLink 11.0 for the implementation Team Class• Business Administration of PTC Windchill 11.0 Class

Waukesha, Wi

Maintain and develop enterprise applications for engineering, manufacturing and finance departments. Assist Infrastructure team with scripting and automation of enterprise systems. Tier 3 help desk support. Accomplishments• Develop .Net web services for Enterprise bar code printing and supplier email saving licensing costs for six manufacturing locations.• Developed windows application for Finance ACH payment system and retired old UNIX application. This improved security and saved developer costs.• Lead mixed teams on projects that require Infrastructure and Application cooperation.• IT technical lead for PTC Windchill migration.• Work with manufacturing engineers to develop custom test rack data reporting.Application Duties• Purchase, install, manage licenses, assist in new feature evaluation, development of best practices• Maintained and migrated enterprise applications for engineering and manufacturing• Managed vendor relationships for enterprise software• Enterprise FlexLM license management integrated with active directory• SharePoint and Nintex Support and AdministrationInfrastructure Duties• Helpdesk and Break-Fix: Create KB articles for emerging issues.• Microsoft SCCM scripting and management to deploy applications company-wide• Windows domain group policy management for app deployment to enterprise• Automated application deployment to Citrix environment• Technical support for Manufacturing Support Systems (PLC and Lab View software)• Supported Ansys, Autodesk and Solidworks CAD Product deployments• Enterprise CAD Software (Creo) deployment and configuration managementDevelopment Duties• .NET middleware application development• Oracle Stored Procedures/Perl/Bash scripting conversion to SQL Stored Procedures/PowerShell/.NETManagement Duties• Managed Junior SharePoint AdministratorTraining Classes• Six Sigma Green Belt Certification• Autodesk Inventor Publisher Class

Darien, Wi

Manage IT Infrastructure for a manufacturing business of 200+ employees. Recommend, Deploy Budget for and support IT technology for Front office, engineering and manufacturing plant.Daily IT Operations of Manufacturing Plant - 24/7 environment.Accomplishments• Implemented VMware Storage and Servers to provide failover (High Availability) to business-critical applications and windows domain.Management Duties• Managed yearly IT budget• Hired, Trained and Managed PC/Lan TechnicianInfrastructure Duties• PC Lifecycle and Helpdesk Management• Mobile Device Contract Management• Network Infrastructure Administration / Backups and Recovery• Wireless Bar-code Scanner System Implementation• Exchange Administration• Label Printing software/hardware Deployment and AdministrationApplication Duties• Application support and licensing contract management• Infor Visual ERP Administration• Crystal Reports Report Writing for ERP system• MS SQL Server Administration• Autodesk Inventor and Vault administration• Cad Administration and Support (AutoCAD Electrical, Solidworks and Ansys)

Waukesha, Wi

IT Services and Custom Programming for small to mid-size businesses in the South Eastern Wisconsin area. Supported Manufacturing, Tax preparation, Mortgage Brokers, Chiropractors, Construction and Fabrication businesses. Fast-paced, customer-oriented service business; sense of urgency needed to respond to issues.Started as part time business in 2003 and became full time in 2005.Accomplishments• Implemented new customer ERP system taking the customer from a basic accounting implementation to a full ERP integrating all the business units into one software.• .NET middleware development to connect ERP system to external engineering application eliminating manual data entry.• Deployed a wireless barcode system for shop use allowing quicker scanning of barcodes from a forklift making the inventory easier to maintain and more accurate.• Implemented inexpensive Linux systems at a smaller customer to save money, and still have higher uptime and an inexpensive offsite backup.• Migrated smaller customer from on premise exchange server to google apps to save money and reduce risk.Infrastructure Duties• Windows Domain and Linux Network management • PC lifecycle management• Storage, backup and VMware implementation• Wireless installation for office and shop areasApplication Duties• Collected requirements, developed, deployed, and documented applications• CAD and ERP implementation/support• Implemented and Managed SQL server, Exchange, Novell Groupwise, and VAULT document management systems• .NET programming and system integration development for CAD and ERP systemsBusiness and Leadership Duties• Managed the IT department for growing companies, helping to form the IT department, and plan its growth. • Sales, marketing, bookkeeping and long-term planning• Hired and Trained full time network personnel for customers• Trained IT employees at customer sites • Managed two part time employees scheduling their time and tasks

Waukesha, Wi

Product management for Engineering software and large format printing/scanning products. Cradle-to-grave product cycle; pre-sales, implementation, training, and technical support.Accomplishments• Wrote custom application to automate aperture card data parsing and intelligent file renaming. Saved hours of file organization on each scanning job.• Wrote custom scripts to migrate from legacy document management to new product. Saved time on each conversion project and was the framework for other product conversions.• Set up training for three print locations within Master Graphics and supported all equipment and software for these locations.• Set up scanning database and software for a customer print shop assisting in the digital conversion of all their legacy prints to prepare for a new document management system. Supported and trained all personnel in this location as well. Technical Duties• Support large format and color print shops for Master Graphics and Customers• Visual Basic Application Development and scripting for Print Shop operations• Managed relationships with vendors and other technical resources• Product Management for Scanning, Printing and Document Management products• AutoCAD and vertical Autodesk product phone support• Assisted hardware service technicians with customer network installs• On site customer training, software upgrades and Document Management Migrations • Database Administration and scripting for Document Management MigrationsPre-Sales Duties• Pre-Sales Technical resource for account managers to demonstrate products, answer customer questions and recommended product solutions• Presented to Fortune 500, mid-sized and small companies • Worked with Manufacturing and AEC businesses throughout Wisconsin and northern IllinoisTraining Classes• XES Analyst Workshop (Analyst training class)• AutoCAD 2000 Update Class• Mechanical Desktop 4.0 Fundamentals Class• Digital Paper docQuest 5.0 Advanced Administration Class

Greater Milwaukee Area

Computer aided drafting technician with network and PC responsibilities. Assisted the regional scientific staff with Environmental field work.Accomplishments• Created Scripts and Base templates to save Drafting Time on Projects. Reduced average project start up time by 1/3.• Illustrated large 8’ x 4’ maps for court case, materials had influence in case settling without going to trial.• Illustrations for staff Geologists paper submitted to Scientific journal, assisted with getting the paper published.• Installation of Lotus notes email system. This is the first official email system for the company which improved productivity.AutoCAD Drafting and Design Duties• Detail Drafting of piping systems, Geological data point mapping, and detail soil section figures• Custom CAD Scripting and creation of drafting CAD block libraries• Illustrations for Courtroom displays and scientific journals• Creation of layered base maps from survey data, historical maps, photos and USGS maps• Research of site history and creation of historical site map for geology staff useNetwork/PC Administration Duties• Travel to company offices in Midwest region for Server and PC Maintenance • Maintain NT workstations for Geological analysis software• Lotus Notes Administration• Novell Bindery and NDS Administration• Upgrade workstations from DOS/Win 3.11 to Win 95 and win 98 where appropriateEnvironmental Field Work Duties• Worked with and supervised on site surveyors to collect geographical survey data• Water and soil sample collecting under supervision of Staff Scientist/Environmental EngineersTraining Classes and Certifications• OSHA 40-hour Hazardous Waste Operations and Emergency Response (HAZWOPER) Certification• A+ Certification (candidate ID: COMP10254784)• Novell Netware 5 Administration Class• Lotus Notes R4.6 System Administration I Class• Lotus Notes R4.6 Mail Features Class

Greater Milwaukee Area

Contract Draftsman/Designer for the CDMA Cell Phone tower build in South Eastern WI. Contracted through Techstaff to GM Selby & Associates Inc. for PrimeCo.PrimeCo was bought by Verizon Wireless in January 1999Accomplishments• Head designer on covert silo antenna project to hide antennas and cabling. This helped new installs pass zoning and took advantage of previously unavailable antenna locations. The company did not have to pay for more expensive antenna mount locations.• Trained two draftsmen who were originally not qualified to be draftsmen on the projects. The company did not have to hire different, more expensive draftsmen.Drafting Duties• Created Illustrations of Cell Phone towers, related structures and equipment for zoning presentations• Created construction and as built blueprints for Towers and Antenna Mounts• Detailed shelter interior equipment configurations of Cell phone switching equipment• Detailed existing structure (buildings, towers etc.) antenna mounts and wall penetration blueprintsCAD Management Duties• AutoCAD 11 configuration• AUTO lisp scripting• Created and Managed drawing block library• Trained new Users on AutoCADNetwork/PC technician duties• CAD PC setup• TCP/IP network setup• HP wide format plotter Setup and Configuration

Greater Milwaukee Area

Worked with AutoCAD 11 and 12 updating CAD files from relined blueprints under supervision of senior architects.Accomplishments• Converted original hard to read blueprints from old Playboy club into base maps for Grand Geneva Resort Renovation saving senior architects time and frustration.• Designed Grand Geneva resort property sign producing construction and isometric drawings.• Designed original indoor cabinet elevations for Stoughton hospital patient rooms.CAD Duties• Created original isometric drawings for original concepts, detailed interior/exterior elevations• Created exterior wall/foundation sections for various projects. • Converted antiquated blueprints to CAD for construction documents and visualizations• Customized AutoCAD using AutoLISP• Printed large format plots on pen plotter, created "blueline" copies and folded drawings for distributionPC and Network Duties• Novell Network troubleshooting• PC (DOS) troubleshootingProjects Worked On• Stoughton Hospital Renovation• Shawano Hospital Renovation• PAC Renovation• Grand Geneva Resort Renovation

Bachelor Of Science - Bs, Computer Science

Software Engineering Emphasis

Associate Of Science - As, Mechanical Drafting And Mechanical Design Cad/Cadd

Additional: Tooling Design Diploma