Ensure smooth and efficient operational procedures within all departments enabling the Equinox club to provide the highest level of custome service. Train and supervise the front desk team, the shop team, housekeeping and MOD managers while facilitating projects and responsibilities. Manage multiple aspects of inventory control, payroll budget, shift coverage and general club maintenance. Handle customer feedback and requests using Sales Force and Medallia.

Hire, train and develop all staff members to be knowledgeable on current promotions, retail sales/goals, and elevated hospitality. Build a strong team that creates relationships with riders while providing excellent customer service and being active in the local community. Staying up to date about Miami events and current trends. Create quarterly business plans to ensure the business will achieve and exceed its retail and ridership goals MTD and YTD. Oversee assistant manager's retail strategies, visual merchandising, and sales. Order studio supplies, complete weekly walk-through's of the building to ensure it's up to standard. Report monthly on P&L reports to better understand where we can cut costs or drive revenue in order to hit our monthly and yearly goals.

Accountable for driving the business through ridership and retail sales. Created a strong sense of community by building relationships with riders and providing exceptional hospitality. Responsible for visual merchandising the retail floor weekly. Onboarded and trained all staff to know proper procedures, retail selling and goals, and customer service experience.Created monthly retail strategies to exceed retail goals MTD and YTD.

Function as manager on duty. Regularly communicate to upper management on facility issues. Assist studio management with merchandising retail, building relationships with the riders and the community. Manage the studio social media accounts, such as Facebook. Test ride the bikes and sound in the studio to ensure they’re up to standard. Supervise studio team in ensuring all tasks are completed daily. Provide high level customer service and hospitality to clients. Manage retail area and visuals to ensure an optimal selling space. Train and coach new hires for the front desk staff. Maintain product knowledge for all studio retail operations. Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.

Function as manager on duty if/when any member of management team is not on the premisesRegularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved. Assist the Studio Management in daily studio tasks and projects. Share knowledge and best practices with staff. Maintain keys to the studio and exert proper care and control over them. Responsible for the opening and/or closing of the studio. Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily. Provide support to the SoulCycle instructors to ensure a successful class check-in process. Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie. Provide high level customer service and hospitality to clients. Be on-duty hospitality champion. Assign tasks to part timers, when necessary. Manage retail area and visuals to ensure an optimal selling space. Assist with the training and coaching of new hires for the front desk staff teamMaintain product knowledge for all studio retail operations. Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.

CPR certified. Check-in riders while providing above and beyond hospitality. Assist riders with setting up their bikes, and providing knowledge on proper set up and form. Create relationships with riders to help build the Miami Beach SoulCycle community. Assist with cleaning the studio, front desk, retail and bathroom spaces. Answer phones, respond to any rider inquires via email, and maintain a clean and organized workspace.Assist customers with retail by styling them and recommending products.

Created excitement around Apple products, provided the right solutions and got customers to interact with the products. Delivered a high level customer experience. Discovered customers’ needs, and matched those needs with the right products. Responsible for advising, selling, and setting up customers' new products. Maintained visual merchandising standards at all times. Always stayed on top of news about products and initiatives, in order to apply my learning in customer interactions. Assisted customers develop lifelong relationships with Apple.

Recruit, develop, mentor, and lead a team of like-minded team members. Create memorable guest experiences through great guest connections, amazing team members, and a hip environment. Contribute to Raw Jūce’s success by being a role model in exceeding guest expectations while contributing to the development of team members. Create a positive environment as a leader among peers and take on new challenges to accomplish goals. Provide knowledge to guests, team members and vendors on juicing, healthy eating and the Raw Jūce lifestyle. Understand financial models, cost control, and P&L reports in order to maximize the store’s profitability. Build long-lasting relationships with key business decision-makers. Mentor, train, develop, manage and promote my own team.

Admitted patients into the hospital with a sense of urgency and high level customer service. Coordinated patient flow through the access area to assure timely registration. Scheduled patient appointments. Registered and verified patients insurance. Perform administrative support. Work cooperatively with patients of all demographics and cultures to assure patient satisfaction.

Greeted customers and helped determine their needs. Built and maintained customer relationships by providing excellent customer service and being on top of new trends. Recommended and helped locate merchandise based on customer desires. Upheld an organized and fully stocked sales floor. Maintained a high standard of visual merchandising. Remained alert for any security threats or theft, and properly handled the situation.

Maintain knowledge on all current trends and promotions. Style and assist customers. Meet sale goals for every pay period. Build strong relationships with customers by providing excellent customer service and a personal experience. Close sales batch and cash at the end of every shift.