Nicole Miller Email & Phone Number

Rochester, Ny, Us

Documentation specialist creating documentation standards and implementing across the organizationBuilding documentation repository with updated structure and cohesive, uniform documentation and informationInstructional Designer helping to establish best training practices across the organizationPartnering with departments across the organization to assess needs and develop implementation plans for best client and partner success

Rochester, New York Area

Work with Cornell University faculty members to create certificates and courses for perspective eCornell studentsGuide faculty members through project lifecycleMaintain project dates, deadlines, and importance based on faculty or company needsMaintain positive faculty relations throughout the development of courses/certificatesWork with Creative departments to develop multimedia aspects for each courseAdministrator for internal process documentation databaseMentor others within the department through difficulties and changing positions within the department

Rochester, New York Area

Provide training solution options for projects, dependent on timeline, audience needs, and scope.Work on project teams for the life of each project, from discovery to deployment, to ensure all project training requirements are met.Work alongside Director of Training, and often the Director of Provider Training and Support.Develop online and print training materials for IT organization-wide initiatives.Organize and lead Subject Matter Expert (SME) groups to obtain required discovery materials and guide them through the review and approval process for all deliverables.Build eLearning courses in Articulate Storyline, TechSmith Camtasia, and currently learning Adobe Captivate. Work closely with Trainers and Business Partners to create training content, format training deliverables, and update training as needed. Mentor and coach newer team members on the project process.Create internal training documentation for team members.

Rochester, Ny

Script Lead, writer, and editor of eLearning courses and quick reference videos for training purposes.Lead team of writers through the life of the project Lead content gathering meetings and live reviews of content with the client.Decipher from discovery materials the content to be covered for the intended audience and how to create training materials.Communicate regularly with client to obtain content, information, and verification. Work closely with Graphic Designers and Developers when creating and reviewing courses.

Proofread and copy edit agency materials written in-house and provided by clients. Coordinate production of yearly phone book schedule. Prioritize workload based on importance and delivery due date throughout the year, along with larger agency needs. Proofread materials from business cards, to brochures, to full websites for grammar, spelling and general flow.

Rocheter, Ny

Edit and proofread legal material for publication by various authors. Work with Attorney Editors and various other departments to ensure quality, on-time delivery of various formats of books (print, online, and electronic). Also worked with large database repository to update content for each book using XML coding within Arbortext Epic. Run proofs and deliver books through database system and work with manufacturing on any issues. Appointed to task forces to develop and write process documentation for all employees to use, along with the training department. In charge of coordinating yearly team production schedule and ensuring all work was evenly distributed throughout the team. Became the outsourcing contact person for the team and helped to coordinate outsourcing schedules for the year, by month, for planning purposes.

Bachelor Of Arts, English Literature

Student of English Literature, focusing on critical thinking, writing, and editing.

Massage Therapy/Therapeutic Massage

Studied myology, anatomy and physiology, pathology, law and ethics in the massage therapy profession. Learned swedish, deep tissue.