• First full-time design hire at Divido, joining the merchant squad but quickly worked holistically across multiple product squads• Supported leadership and multi-disciplinary teams to shape initiatives and define roadmap• Collaborated with designers and stakeholders across the organisation to raise the quality bar and continuously improve Intercom’s design processes, principles, and tooling• Implemented design and research strategies across various platforms to pinpoint pain points and drive innovation in retail finance• Evolved design concepts and user journeys from early-stage prototypes to high-fidelity mock-ups to drive innovation within our suite of white labelled retail finance services• Developed solutions for complex retail finance challenges including the enablement of multi-lending and split-book functionality for UK and EU merchants• Established the company's first comprehensive Design System, enhancing coherence, scalability, responsiveness, and time-to-market efficiency• Designed the end-to-end experience of our ‘Application Toolkit’ product which accelerated the delivery of branded demo products by 90% (3 weeks down to 2 days)• Iteratively improved the design and UX of our core white-labelled retail finance products including loan calculator and end-to-end consumer application journey which are now used by lending partners including HSBC, M&S Bank, Nordea and Novuna for their retail finance products• Optimised the onboarding workflow for new merchants, resulting in an 86% faster completion rate for setting up their core account with reduced support requests• Supported marketing teams by creating branded infographics, social media assets, brand collateral, email templates and more.

• Led design for a global automotive platform, prioritising UX/UI• Visualised and documented the complete service and customer experience, covering product, interactions, and third-party dependencies• Implemented processes to optimise development based on agile principles• Created a scalable design system for our products, improving consistency across services and team efficiency• Showcased iterative prototypes to stakeholders, investors, and OEM clients• Improved the design function and advocated for user-centric design, usability and accessibility at Code Change

• Defined UX strategy and design direction for agency projects to enhance user value and impact• Established high standards of usability, accessibility, and inclusivity for all company projects• Led user research initiatives for Dogs Trust, Breast Cancer Now, Diabetes UK, Historical Royal Palaces, and more• Crafted UX/UI solutions for digital projects at BBC, Radioplayer, SOS Children's Villages, Refugee Council, etc.• Collaborated with cross-functional teams including product owners, design, UX, content, and development throughout product delivery• Held accreditation as a scrum master

• Increased audience engagement through effective CRO strategies with measurable outcomes• Utilised user-centric design principles and empathy-driven approach to create optimal design solutions• Managed a team of designers and developers using both agile and waterfall methodologies• Led UX and Design efforts on multiple projects for notable clients including Samsung, Ricoh, and Stagecoach

Millable Creative is the studio of freelance designer Neil Thorne. With over 10 years expierence Neil formed Millable and is working with like-minded creative professionals to deliver web and print solutions that simply work.