Nicholas Wilkerson Email & Phone Number

Chandler, Az, Us

Phoenix, Arizona Area

• Directly responsible for training and equipping new leadership talent with skills, knowledge, and tools necessary to succeed in work environment. Responsible for both internal and external candidates.• Right-Hand of Area Leader. Responsible for controlling operational standards and communicating area goals to General Managers presiding from eight locations. Person in Charge of area while Area Leader is on vacation, attending out-of-state meetings, or has hands full with current workload.• Responsible for grand opening of three locations; Presiding General Manager of four locations within Phoenix Market, where I was tasked with and successful in controlling, optimizing, and stabilizing daily operations under challenging circumstances; All while increasing team morale and reducing turnover.• Tasked with leading all LTO GM training meetings; Ensures effective/efficient rollout of new product.• Longest tenured manager in El Pollo Loco, Corporate – Phoenix Market.• Chosen regularly to lead in New Restaurant Openings in both Arizona and Texas outer markets.• Track record of increasing Net Sales, ROI, and guest satisfaction while meeting budget expectations.• Increased Q1 2019 Net Sales by 4.0%, or $14,132 Vs. Q1 2018.• Increased Q1 2019 ROI by 4.2%, or $16,469 Vs. Q1 2018.

Greater Los Angeles Area

• Increased Net Sales by 11.74% ($111,769.00) and Net Profit by 93.49% in most recent year.• Improved Guest Satisfaction percentages from low 50’s to consistently high 80’s within weeks.• Responsible for operation totaling net revenue between $950,000 and $1,100,000 annually.• Responsibilities included Directing, Hiring, Terminating, Scheduling, Inventory Control, Ordering, Coaching, Communicating, Forecasting, Benchmarking, Logistics, Coordination, & Problem Solving.

Bachelor Of Science - Bs, Business Administration, Management And Operations

Logistics. Supply Chain Management. ERM, CRM, ERD, SAP. Strategic Management Formulation and Strategy. Public Speaking. Accounting. Risk.

Associate Of Arts - Aa, Business Administration And Management, General